Apex Systems

Job#: 2080282

Job Description:

Description:

• Remote/Onsite: This will be a full onsite position at our Dover, DE manufacturing plant. Need to be mobile and active. No travel required.
• Hours/Schedule: This will be for a Monday-Friday – 8-5 (1 hr lunch break)
• interacting with technical people, plant directors, teammates, manufacturing workers.
• No degrees or certifications required.

Ideal candidate:

1. Desktop support onsite experience

2. Past experience in manufacturing, is a huge plus.

3. Minimum 2-3+ on similar onsite environment

4. Softwares: Windows 11, office 365, ServiceNow (a plus), management tools.

5. Experience with Troubleshooting networks, servers, comfort with equipment.

6.. Strong communication skills.

7. Hard working person, hands on.

Description (Top Requirements):

• Must have experience supporting Microsoft Office 365, Windows 11 OS in an onsite support role
• Experience supporting these applications are a plus - ServiceNow, SAP, MII, SolidWorks, and AutoCad
• Experience supporting RF scanners & Zebra printers are a plus
• Experience working with SOTI is a plus
• Must have at least 2-3+ years of experience providing end user support in person - Ideally in a manufacturing environment.
• Must be confident in troubleshooting and setting up any and all IT related equipment in Manufacturing plant
• Must have very strong communication skills - will interact with and assist with all levels of employees.

Position Summary

This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.

Specific Accountabilities

• Track, support, and remediate problems, requests, and document resolutions
• Identifies, analyzes and interprets both technical and business opportunities
• Install, Move, Add, and Change pc hardware, software, network printers, and conference equipment
• Acts as change agent to implement and communicate change
• Stay current with latest system information, changes and updates
• Develop an analysis of problem trend reports for locations they support
• Audio Visual Support
• Maintain spare parts inventory
• PC Disposal
• Smarthands support network and server teams

Required Skills and Experience:

• Desire to stay abreast of best practices and technologies that affect the business
• Ability to learn and retain new skills
• Advanced problem-solving skills and the ability to develop creative solutions
• Excellent interpersonal skills
• Physical PC repair/maintenance
• Microsoft O365
• MS Teams
• Windows 10 & Windows 11

Preferred Skills and Experience

• Previous work experience in a manufacturing environment
• SOTI
• ServiceNow
• Logitech MTR video conferencing support
• Zebra printers
• Strong Customer Service Abilities
• Highly Organized
• Attention to Detail with the Ability to Prioritize Workload
• Analytical and Problem-Solving Ability
• Strong Interpersonal and Business Professional Communication Skills – both written and verbal

Working Relationships:

• This position will report to the Sr. Manager IT Global End User Computing
• The peers for this position will be fellow Analysts
• Key relationships internally will include administrative assistants for departments, plant manager, and other team Site Technicians.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.