Tiffany & Co

About Tiffany

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world’s most recognizable luxury brands with close to 300 stores worldwide.

About the role

We are excited to be in search of a Store Manager for our upcoming new stores located in Sydney. This is a rare opportunity to lead a luxury retail business.

As Store Manager, you will be responsible for driving the strategy of the store and providing direction to the store leadership and sales teams. You will be responsible for ensuring the store exceeds sales plan and profitability targets while providing outstanding client experience. You will effectively lead, develop and support staff to meet and/or exceed individual sales plan with a strong focus on client development and providing a high level of client experience.

Responsibilities include, but are not limited to:

• Analyze the performance of the business and determine a focused action plan to improve results, leveraging our clients, team, visual merchandising, product assortment and in store operations.
• Provide a cohesive direction for the entire store team, through the utilization of the morning briefing and goal setting.
• Drive a daily focus on providing feedback and coaching our teams to develop a winning culture.
• Ensure a seamless and luxurious client experience is delivered in store consistently, responding to feedback as it arises.
• Develop a client development plan to engage and grow our high value and VIP clients, utilizing the team to build long term meaningful relationships.

The ideal candidate will have:

• Minimum five years’ experience leading teams of at least 15 people in a retail or client focused environment (i.e., hospitality, events, banking, etc.)
• Experience in sales generation and managing the achievement of sales results
• Experience working towards targets and KPIs
• Experience in partnering with high-net-worth individuals in a selling environment.
• The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members
• Proven ability and desire to work in a fast-paced, changing environment
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.)
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays
• In depth technical knowledge of precious metals and gemstones will be highly advantageous.

Why Tiffany?

• Generous salary & bonus, incentives employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Endless career opportunities with the largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities
• Great mentoring from highly experienced management team

This is just the beginning