Tate & Lyle

About this role:

The Senior IT Support leads one or more teams of IT professionals overseeing complex IT projects and initiatives that align with business priorities and IT strategy. This role focuses on achieving objectives, optimising resources and advancing technical capabilities within the dedicated function.

IT Sr. Manager – EHS, Quality and Product Lifecycle Management - APAC Region is a critical role and is embedded within the IT Functional Tower teams and serves as a trusted partner, accountable for the full e2e IT outcome (strategy to project delivery to operational excellence) to Global Operations.

• Ownership for global strategic delivery of Solutions within Environment Health and Safety and Quality (EHSQS) and Product Lifecycle Management (PLM).
• Accountability for end-to-end operational management of IT services and solutions to enable Regional Operations within APAC, driving efficiency, simplification, value and growth, acting as an IT Single Point of Contact for the Regional Operations Leadership Team in APAC.
• Ownership of the functional technology strategy and roadmap that aligns IT solutions with EHSQS and PLM specific goals, working closely with key leaders and stakeholders,
• Be a key contributor to strategic decisions within EHSQS and PLM functions, as well as within Regional Operations Leadership Team in APAC.
• Develop, understand and address the technology needs of EHSQS and PLM functions as well as Regional Operations in APAC Leadership Team, translating these into actionable and sustainable strategies to meet target TCO.
• Lead collaboration across ISIT teams (Functional ‘Towers, ERP and Innovation CoE, D&A, Service Operations) on initiatives and projects to deliver a “best-in-class” IT experience as a single team.
• Build strategic partnerships with third parties to implement systems and tools aligned with Enterprise Architecture and the wider IT Strategy and Operating Model.

Key Accountabilities:

Strategic Partnership

• Develop strategy and thought leadership that outline how technology can support and enhance the designated function’s vision and objectives, contributing to long-term business success.
  • Act as a proactive expert and trusted advisor, engaging with key stakeholders & functional leaders to explore new ideas, address challenges, and co-create solutions.
  • Collaborate with business stakeholders to drive the adoption of IT solutions and innovations.
  • Maintain a deep understanding of the function’s goals, processes, and technology needs, aligning IT solutions with their objectives.
  • Implement IT strategies and application roadmaps, aligned with global and regional business goals.
• Act as the single point of contact for IT to EHSQS and PLM functions as well as APAC Regional Operations leadership, ensuring clear communication and understanding of IT operating model and services.

People

• Provide guidance and support to team members and promoting continuous development and excellence within the team(s).
• Serve as a thought leader within the IT Functional Towers, championing the IT Operating Model, innovative approaches and influencing strategic decisions that drive value for functions.
• Develop knowledge and embed relevant industry best practices and introduce emerging trends to IT and EHSQS and PLM as part of the continuous improvement ethos

Budget, Financial and Resource Management

• Establish and manage the IT budget via AOP cycle for the EHSQS and PLM functions as well as for the Regional Operations in APAC, for initiatives within the approved portfolio, ensuring resources are allocated effectively and projects are cost-effective.
  • Monitor and track budgets and forecasts v actuals against KPIs, aligned to FR4 and FR8 cycle
  • Optimize the technology landscape and the total cost of ownership (TCO).

Technology Planning and Innovation

• Lead the creation of a strategic technology roadmap that supports the long-term goals of EHSQS and PLM and Regional Operations in APAC, ensuring alignment with their vision and objectives.
• Advocate for technology-driven innovation, identifying opportunities where IT can enhance business capabilities, efficiency, and productivity.
  • Identify and explore emerging technologies in partnership with EHSQS and PLM as well as with APAC Region, fostering a culture of innovation and ensuring solutions are fit for purpose and future-proof.

Portfolio, Programme and Project Management

• Ensure the Functional IT team can quickly adapt to changing business priorities and demands, through development and implementation of robust portfolio management and business prioritisation.
• Lead and manage technology workstream and projects, ensuring timely delivery and alignment with their strategic requirements align to T&L Project Management Methodology.
  • Coordinate cross-functional teams, including IT and business functions and external vendors and partners, to deliver integrated technology solutions.
  • Govern and monitor project progress, manage risks, resolve issues, and communicate status to stakeholders regularly.
  • Manage suppliers and partners to augment IT resources, capacity and skills as needed.

Service Delivery and Support

• Work with IT Operations to ensure the delivery of IT services, ensuring stability, security, and performance.
• Collaborate with IT service management teams to address incidents, manage changes, and ensure the reliability and availability of systems through periodic Service Performance Reviews.
• Continuously improve IT service delivery processes by incorporating feedback from key stakeholders.

Compliance and Security

• Oversee team performance to ensure that all IT solutions and services comply with regulatory requirements, industry standards, data security, quality assurance, legislation and company policies.
• Collaborate with IT security teams to implement and maintain robust security measures for data and systems.

Advocacy for Continuous Improvement & Change Management

• Foster a culture of continuous improvement by actively seeking feedback from stakeholders and incorporating it into service and solution enhancements.
• Act as a strong advocate for change management supporting functional and regional teams to adopt new technologies and processes, for long-term success.
• Drive process improvements, promoting best practices to increase team productivity, reduce risk and optimise service delivery.

Skills and Experience:

• Bachelor’s degree or equivalent experience.
• Professional certifications or proven experience in Project Management (e.g., PMP, PRINCE2)
• Minimum of 7 years of experience in IT management, with at least 3 years in a leadership role with a focus on strategy, project management, and technology enablement.
• Proven experience partnering with business functions, particularly in EHSQS and PLM, to align technology solutions with business objectives.
• Demonstrated track record of managing and delivering complex IT projects from inception to completion, with a focus on PLM, Quality Management and Execution, Shop-Floor Laboratory, EHS and Sustainability, Risk and Compliance Management, Document Management, Physical Access Management and ERP technologies.
• Advanced understanding of EHSQS and PLM process and solutions. Expert knowledge in mapping processes, requirements gathering, integration architecture and project management and broad knowledge of several related disciplines.
• Experience working in a global organisation, with an understanding of how to navigate cultural and organisational complexities.
• Strong knowledge of IT systems and infrastructure, with experience EHSQS and PLM context. Familiarity with Environment, Health and Safety, Quality, Product Lifecycle, Physical Access Management and Control, Shopfloor Laboratory Management and Risk Management such as Benchmark Gensuite, Velocity, SAP QM, SAP PLM, Labware LIMS, Sphera, and other relevant too
• High level of business acumen, with an understanding of the EHSQS and PLM functions, industry trends, and the regulatory landscape.
• Proficiency in data analytics and data management, with the ability to utilise data insights to drive decision-making and strategy.
• Excellent interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels.
• Strong analytical and problem-solving skills, capable of addressing complex challenges with strategic and practical solutions.
• Proven ability to significantly influence outcomes through effective communication and decision making.
• Advanced communication skills to persuade and influence key senior stakeholders. The role needs to adapt styles, interpret and explain information to different audiences from inside and outside the organisation who are not familiar with the subject matter.
• Leading teams with accountability for establishing and meeting team targets, delegating work and managing resources within a region or responsible area of the business, including line management duties and budgeting.
• A proactive, forward-thinking approach, with a commitment to continuous learning and professional development in the field of IT and R&D.
• Able to direct the application of existing principles and provide insights to senior management about the development of new policies, ideas and approaches

What We Can Offer

• Base salary + Performance Bonus
• High-end Insurance coverage
• Flexible benefits
• LinkedIn Learning
• Membership in Employee Resource Groups (Professional Women’s Network, LGBTQ+, Black Employee Network, Veterans’, Mental Health)
• Mental health and well-being support via Mental Health First Aiders & Employee Assistance Program
• Local volunteering opportunities (where applicable)
• Business travel

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Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.