Mass General Brigham

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for overseeing a team that works to enhance the functionality, efficiency, and integration of systems. This position leads the analysis, design, and implementation of business systems and ensures they align with organizational goals and healthcare regulatory requirements.

Does this position require Patient Care?

No

Essential Functions

• Supervise a team of business systems analysts, providing guidance, coaching, and performance management to ensure effective delivery of projects and support.
• Lead the analysis of business processes, workflows, and system requirements to identify areas for improvement and optimize efficiency.
• Collaborate with stakeholders, including clinical, administrative, and IT teams, to gather requirements, define business needs, and design effective solutions.
• Develop and document functional specifications, use cases, process flows, and other documentation to support system development and enhancements.
• Manage project timelines, resource allocation, risk management, and stakeholder communication to ensure successful project outcomes.
• Oversee the resolution of system-related issues and incidents, providing escalation support and guidance to the business systems analyst team.
• Conduct post-implementation reviews and collect feedback to identify areas for further improvement and optimization.
• Supervise the development of reports, dashboards, and analytics to provide insights into business performance, system utilization, and operational efficiency.
• Ensure all business systems and related processes comply with healthcare regulations, data privacy laws (e.g., HIPAA), and organizational policies.
• Partner with clinical, operational, and IT leaders to understand their needs and provide solutions that enhance service delivery, patient care, and operational efficiency.

Qualifications

Education

• Bachelor's Degree in Computer Science or related field required
• Equivalent experience accepted in lieu of degree

Experience

• 3-5 years of experience in business systems analysis or programming, preferably in a healthcare setting required
• 1-2 years of experience in a supervisory or leadership role preferred

Knowledge, Skills and Abilities

• Strong knowledge of business analysis methodologies, tools, and techniques, including process modeling, requirements analysis, and system integration.
• Proven experience in managing software implementation projects, process improvement initiatives, and cross-functional teams.
• Excellent analytical, problem-solving, communication, and project management skills.
• Experience with Electronic Health Record (EHR) systems, healthcare information systems, and clinical software applications.
• Familiarity with healthcare regulations, data security standards (e.g., HIPAA), and quality improvement frameworks.

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.