City of Chesapeake

Working Title of Vacant Position Benefits Program Supervisor I

Job Type Full Time

Posting Type Public

Number of Vacancies 1

Department HUMAN SVCS

Division HS-SS ELIGIBILITY SVCS

Requisition Number 2025329

Number of hours worked per week 40

Work Schedule

8 am to 5 pm-Monday through Friday; schedule may vary depending on operational needs. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA

Position Driving Requirement N - Never

Pay Grade GE14

Pay Basis Semi-Monthly

Advertised Salary

$63,185 – 83,720; pending on qualifications

Job Description

Join our team as a Benefits Program Supervisor I with Chesapeake Social Services! Make a meaningful impact in your community by assisting individuals and families in accessing essential benefits and resources. The position is responsible for staff supervision and support, training, policy and procedure compliance, thorough familiarity with program(s) of responsibility, case management, customer service, fraud cases, and reporting. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.

ESSENTIAL TASKS:

The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

• Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
• Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
• Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.
• Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
• Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
• Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
• Serves as liaison between clients, workers, administration, and other government and private agencies.
• Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
• Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
• Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES: Requires certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Knowledge of the Families and Children Medicaid, Aged Blind and Disabled Medicaid (ABD) and SNAP programs.
• In addition to satisfying the vocational/education standards, this class requires three years of related experience specifically in Social Services – Benefit Programs
• Experience with VaCMS and direct customer service experience.
• Experience using the Rushmore Monitoring system, experience monitoring SNAP Apptrack, and experience with the TANF program.

Job Open Date 07/01/2025

Job Close Date 07/13/2025

Open Continuous

Special Instructions to Applicants

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Standing Continuously- 2/3 or more of the time.

Sitting Continuously- 2/3 or more of the time.

Walking Continuously- 2/3 or more of the time.

Lifting Continuously- 2/3 or more of the time.

Lifting Amount Exerting up to 10 lbs

Carrying Frequently- From 1/3 to 2/3 of the time.

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching Occasionally- Up to 1/3 of the time.

Handling Occasionally- Up to 1/3 of the time.

Fine Dexterity Frequently- From 1/3 to 2/3 of the time.

Kneeling Occasionally- Up to 1/3 of the time.

Crouching Rarely- Less than 1 hour per week.

Crawling Rarely- Less than 1 hour per week.

Bending Occasionally- Up to 1/3 of the time.

Twisting Frequently- From 1/3 to 2/3 of the time.

Climbing Occasionally- Up to 1/3 of the time.

Balancing Rarely- Less than 1 hour per week.

Vision Continuously- 2/3 or more of the time.

Hearing Continuously- 2/3 or more of the time.

Talking Continuously- 2/3 or more of the time.

Foot Controls Continuously- 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used

Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.

Protective Equipment Required

N/A

Mechanical Hazards N = Never

Chemical Hazards N = Never

Electrical Hazards S = Seasonally

Fire Hazards S = Seasonally

Explosives S = Seasonally

Communicable Diseases S = Seasonally

Physical Danger or Abuse S = Seasonally

Other

If Other, Description

Dirt and Dust D = Daily

Extreme Temperatures D = Daily

Noise and Vibration D = Daily

Fumes and Odors D = Daily

Wetness/Humidity D = Daily

Darkness or Poor Lighting D = Daily

Primary Work Location Office Environment

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations Frequently- From 1/3 to 2/3 of the time.

Frequent Change of Tasks Continuously- 2/3 or more of the time.

Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment Continuously- 2/3 or more of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

NO

Minimum Requests 0

Maximum Requests 4

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