HKT Teleservices

Location: Kuala Lumpur, Malaysia

Summary:

The Office Administrator serves as the face of PCCW Global representing the company in a professional and welcoming manner. This role is responsible for greeting visitors, handling deliveries, and coordinating with staff.

The candidate is also to provide Sales support to the Commercial team

The ideal candidate will be personable, punctual, highly organized, and capable of managing multiple tasks efficiently. Reliability and a proactive attitude are key to success in this role.

Office Admin Role and Responsibilities:

• Serve as the first point of contact by maintaining a consistent front desk presence during core business hours, welcoming visitors and handling calls professionally.
• Answer all incoming calls on the company main line and direct them appropriately.
• ⁠Maintain office security by screening visitors, managing front office access, and keeping an accurate Daily Visitor Log.
• ⁠Manage office and storage supplies: receiving, storing, issuing, reordering, and overseeing stock levels.
• ⁠Assist and coordinate business travel arrangements for commercial team, including visa applications, flight bookings, and hotel reservations via Club Travel
• ⁠Handle IT administration for new joiners, including laptop and email setup, Insight and GAL access (NHC/RHC requests).

Sales Support Role and Responsibilities:

• Provides admin support sales team
• Assists BDMs create and generate Sales Project (SP)
• Works with PSO to complete SP, RFQ and SR
• Owns the whole MA approval workflow
• Follow up with pre-sales and access team on price request
• Assists and escalate Insight issues
• Manages change requests for billing issues
• Manages termination and cancellation requests
• Maintains and ensures CRM records are accurate and current
• Provides general support for sales meetings and customer meetings
• Provides logistic support during marketing events / conferences
• Provides HubSpot support to sales team
• Assists and supports FAST TRACK process

Experience/Qualifications:

• High Diploma or equivalent
• Certification in administration and/or equivalent experience
• 3 - 5 years of admin and sales support experience in multi-countries business setup
• Strong oral and written communication skills demonstrating courtesy, tact and effectiveness in dealing with others
• Proactive, helpful, can-do attitude
• Flexibility to adjust to a dynamic work environment
• Reliable, punctual, and professional at all times
• Neat, organized, and able to work independently and interdependently to prioritize, schedule and organize workload
• Ability to perform administrative duties as required through prior experience and demonstrated ability to apply good judgment
• Working knowledge of MS Office Suite
• Experience with CRM is major advantage