Amazon

DESCRIPTION

As a Senior Program Manager for Amazon Inbound Transportation's Shipper Experience (AIT-SX) team, you will lead strategic initiatives to enhance our supply chain and transportation networks. You'll leverage your project management expertise and analytical capabilities to drive improvements in shipper experience, focusing on reducing defects and optimizing transportation management processes. This role combines strategic thinking with hands-on execution to deliver industry-leading shipping solutions that benefit our partners.

Key job responsibilities

• Drive end-to-end program management for cross-functional initiatives
• Develop and implement program strategies aligned with business objectives
• Create and maintain comprehensive project plans, timelines, and budgets
• Conduct data analysis to identify opportunities and measure program success
• Lead stakeholder communication and executive presentations
• Establish and track KPIs for program portfolio performance
• Identify, assess, and mitigate project risks proactively
• Build and maintain strong partnerships with internal teams and external partners
• Design and implement process improvements to enhance operational efficiency
• Manage resource allocation across multiple projects and initiatives

A day in the life

Your day starts with reviewing program metrics and KPIs to identify areas requiring immediate attention. You'll lead cross-functional team meetings to align on project priorities and remove blockers. Throughout the day, you'll collaborate with technical teams to enhance transportation management tools, analyze shipper feedback to identify improvement opportunities, and prepare executive updates on key initiatives. You may spend time mentoring team members, conducting data analysis to support decision-making, and coordinating with global stakeholders to ensure project success.

About the team

The AIT-SX team is building the future of inbound transportation at Amazon. We're creating innovative solutions that make shipping with Amazon the best choice for partners of all sizes. Our team is passionate about delivering a best-in-class transportation experience through technology-driven solutions and customer-centric design. We operate globally, supporting both Retail WePay and FBA Partner Carrier Programs, with a focus on making shipping easier, more cost-effective, and more reliable for our partners.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

BASIC QUALIFICATIONS

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience owning end-to-end long-term strategic planning or capacity planning initiatives
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience of Six Sigma/Lean analytical techniques
• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.