Santander Bank

AI Manger - Santander Digital Services WM&I

Country: Spain

Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!

This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society.

We are looking for an AI MANAGER based in our BOADILLA DEL MONTE (Madrid) office, with at least 8 years of experience in AI/ML roles with diverse problem-solving background.

Let’s get to know each other!

Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.

One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.

We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World’s 25 Best Workplaces. We are very proud to be an equal opportunities organisation, and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.

Your role

We are looking for an AI MANAGER for our Chief Data & Artificial Intelligence Officer (CDAIO) department, a key team in our technology ecosystem.

As Artificial Intelligence expert (AI), you will be lead the strategic development and implementation of AI technologies across Wealth Management and Insurance (WMI) business lines, driving digital transformation, innovation, and competitive advantage through advanced AI solutions. The role sits within the WMI’s Chief Data & Artificial Intelligence Officer (CDAIO).

This role provides an excellent opportunity to influence and shape the strategic agenda for AI adoption and spearhead the deployment of Santander's AI products within the WMI.

Your main tasks will be:

• Develop comprehensive AI strategy aligned with business objectives.
• Design and implement AI-powered solutions for improve customer experience, growth business and revenue and operational efficiency.
• Identify key priority WMI use cases where GenAI can be leveraged.
• Lead cross-functional teams in AI technology development and integration.
• Oversee machine learning models for predictive analytics.
• Ensure compliance with data privacy and ethical AI guidelines.
• Manage AI research, prototype development, and proof of concept initiatives.
• Build and maintain relationships with AI technology vendors and research institutions.

What you’ll bring

You’re sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills.

If you think you’ve got what it takes, these are the key skills we’ll be looking for in your CV:

• BSc or MSc degree in Computer Science, Artificial Intelligence, Mathematics, or related technical field.
• 8+ years of experience in AI/ML roles with diverse problem-solving background.
• 5+ years of specific experience in financial services, wealth management, or insurance technology.
• Proven track record of successful AI/ML implementation in enterprise environments.
• Experience with large-scale AI/ML project and team management.
• Expert-level knowledge of machine learning algorithms.
• Knowledge and understanding of GenAI and Prompt Engineering.
• Proficiency in Python, and AI development frameworks.
• Experience with cloud AI platforms (AWS, Azure, GCP).
• Deep understanding of neural networks and deep learning architectures.
• Expertise in predictive analytics and data science.

The following would also be great...

• Certifications in AI/ML and/or cloud technologies preferred.
• Understanding of regulatory compliance in financial AI systems.
• Advanced understanding of financial services technology.
• Understanding of regulatory compliance in financial AI systems.
• Strategic thinking and innovation leadership.
• Excellent communication across technical and non-technical audiences.
• Strong problem-solving and analytical capabilities.
• Change management and organizational transformation expertise.

What is the Be Tech! experience like?

• Hybrid working model (working remotely some days and meeting with the team in the office on other days).
• Flexible working hours.
• Possibility of travelling to collaborate with teams in other countries.
• Opportunities to develop your career in different overseas units and countries.
• Continuous training in innovative technical fields so you are always up to date and have the tools you need to do your job.
• Career plan to ensure your professional growth and that your efforts are duly rewarded.
• Highly competitive salary and bonuses.
• Financial benefits (special interest rates for loans, preferential banking terms, pension plan, life insurance, etc.)
• Social benefits (gym and medical centre on the premises, daily meal subsidy with a choice of seven restaurants, parking, shuttle service to the centre of Madrid, discounts and offers with different companies for Santander employees and much, much more that we will tell you all about when you arrive!)

What now?

If you like what you’ve read so far, you’ll like it even more once you’re on board... So why not join us?

If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander

visit our website https://www.betechwithsantander.com/en/home

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