About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.
Overview
Join Us for Our Weekly Open House Job Fair at Skamania Lodge!
Meet directly with our recruiter, apply in person, and interview on the spot. Qualified candidates may receive same-day job offers—with the chance to start as soon as next week! Every Wednesday from 1:00 PM to 4:00 PM Walk-Ins Welcome!
What You'll Be Doing
- Oversee all daily Front Office operations and ensure superior guest satisfaction.
- Financial responsibilities include managing the annual budget, maintaining labor costs to forecast/budget, managing spending accounts and review monthly Profit & Loss reports.
- Maintain a schedule for proper staffing levels for all departments (Front Desk Agents, Bell Staff, Concierge, Night Audit). Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
- Daily monitoring of room inventory, rate, and plan availability. Maintain average revenue requirements to ensure revenue maximization forecasting occupancy.
- Attend required meetings and ensure all information is communicated to staff.
- Achieve agreed upon sales targets and outcomes within schedule.
- Ensure authority and responsibility are properly delegated to all associates, so that the workload is distributed equally and handled in a professional manner.
- Manage Amenity and Package program.
- Ensure all guest comments regarding any deficiency in the Front Office area are addressed. Ensure all guest contact is handled in a courteous and timely manner.
- Must be knowledgeable and possess the ability to perform all clerk essential functions and supportive functions.
- Maintains an up to date working knowledge of all resort amenities as well as any special events, website knowledge and rate packages.
- Interacts with resort staff in a professional manner, assisting other departments with necessary information.
- Upsells other resort services and amenities to guests and set expectations to staff.
- Always maintain a professional demeanor and attitude.
- Follows set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious people.
- Inspect guest rooms.
- Perform Manager on Duty (MOD) shifts.
- Relieve Front Office departments or staff for breaks/lunches and call-offs/no-shows.
- Assist in getting group information to staff in a timely manner and updating information as needed
- Performs other duties as assigned.
- Supportive functions: In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.
Why Skamania Lodge?
Perks Available to All Employees
- Free hot meals daily
- Complimentary access to the fitness center, showers, locker rooms, pool, and hot tub
- Free golf & zip-lining — because we believe in balancing work with play
- Ongoing training & career growth opportunities — many of our leaders started in entry-level roles
- A workplace that prioritizes team culture and camaraderie
- 401(k) with 3.5% employer match on the first 6% you invest (fully vested immediately!)
- Financial planning assistance
- Mental health and counseling support
- Discounts on spa, gift shop, golf shop, and dining outlets
- Exclusive hotel discounts across our portfolio
- Discounts on travel, local attractions, health & wellness, and more
Comprehensive Benefits for Regular Full-Time Employees
- Medical, Dental, and Vision Insurance (with employer contribution for medical)
- Supplemental Coverage – Accident, Critical Illness & Hospital Indemnity Insurance
- HSA / FSA options
- Disability coverage
- Legal and Identity Theft Insurance
- Life Insurance and AD&D – Base plan provided at no cost to you!
- Pet Insurance
Time to Relax – PTO That Grows With You
We reward hard work with well-earned time off. Our generous PTO plan includes holiday hours and grows with your tenure, giving you the flexibility to use your time off when it matters most.
- First Year: 88 hours/year (max 120)
- 1–5 Years: 128 hours/year (max 160)
- 5–10 Years: 168 hours/year (max 200)
- 10+ Years: 208 hours/year (max 240)
PLUS Washington Paid Sick Leave: You’ll earn 1 hour of paid sick leave for every 40 hours worked – and the best part? It rolls over each year, and can add up to 120 hours! Available to all non-exempt associates.
Hours
This is a 24-7, 365 day a year business that will require some work during nights, weekends and holidays. A flexible schedule that can move between shifts and days as needed is highly desired.
This position starts as a 90-day seasonal-to-hire role. After the 90-day period, there is the potential to be offered a regular full-time position, which includes access to our comprehensive benefits package.
If you have questions about this transition or the benefits available to regular full-time employees, please reach out to our recruiter.
Compensation
$24.00 – $24.00/hour
Every job here has the opportunity to grow into lead, supervisory, management, and executive-level positions. We promote from within and are also open to cross-training across a variety of departments.
Work Where Other Vacation!
LOCATION: Skamania Lodge Stevenson, WA
22 miles from White Salmon, WA
23 miles from Hood River, OR
28 miles from Washougal, WA
30 miles from Troutdale, OR
30 miles from Camus, WA
50 minutes from Vancouver, WA
50 minutes from Portland, OR
Qualifications
- At least one-year supervisory experience required. Prior hospitality experience preferred.
- Excellent team building and leadership skills.
- Excellent customer service skills and phone etiquette
- Must have a passion for creating an exceptional experience for all guests.
- Strong computer skills and working knowledge of Microsoft Office Programs
- Ability to meet target goals and lead by example.
- Strong Interpersonal skills.
- Ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to work well under pressure and prioritize job duties.
- Ability to consistently meet performance standards.
- Ability to accurately follow instructions, both verbally and written
- Ability to deal effectively and interact well with guests and associates.
- Excellent communication skills both written and verbal, especially persuasion, to clearly convey the benefits of a product.
- Ability to accomplish projects in a timely manner and meet deadlines.
- Broad range of analytical skills with strong proficiency in Microsoft Office Suite.
- Ability to learn new computer programs required for the position.
- Ability to identify customer’s needs and use various selling techniques to meet goals.
- Must be able to work independently with minimal supervision.
- Requires the ability to receive professional constructive feedback
- Must be professional in appearance and demeanor.
- Basic math skills
- Must be able to read, write and speak English.
- Valid driver's license and clean driving abstract
- This position requires a minimum formal education of a high school diploma or equivalent.
- CPR Certified or ability to become.
Compensation Range
The compensation for this position is $24.00/Hr. - $24.00/Hr. based on qualifications and experience.
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