Accor

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Step into the heart of Sydney’s iconic Accor Flagship Hotels in Darling Harbour and be part of something extraordinary. At Novotel and Ibis Sydney on Darling Harbour, we offer more than just a career—we offer a dynamic, world-class hospitality experience.

Home to over 780 rooms, the iconic Ternary restaurants, bars, and conferencing spaces, and a team of passionate professionals, our dual-branded complex is one of the largest and most vibrant hotel operations in Australia. As part of the global Accor network, you’ll gain access to industry-leading training, travel perks, and career pathways in a company that truly believes in its people.

Job Description

We are seeking a highly motivated and detail-oriented 12-month Fixed-term Reservations Manager to join our dynamic team at Novotel& Ibis Sydney on Darling Harbour. As a Reservations Manager, you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.

Your key duties include:

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Work closely with Director of Revenue and Operational teams on all aspects of revenue maximisation across all distribution channels
• Prepare yearly forecasts of occupancy and revenue in conjunction with Management
• Ensure open communication is provided to Reservations Team of any days where bookings may be a concern
• Open and close room types, rates and allotments in order to maximise revenue and occupancy
• Assist rate strategy, development and implementation to achieve property and Company goals.
• Prepare and follow monthly objectives to increase occupancy and revenue
• Working alongside Sales team and ensure clear communication between teams
• Providing additional support and ad hoc basis to our sister properties, when needed

Qualifications

• Previous Reservations leadership experience in the hotel industry is highly desirable
• Ability to work with multiple stakeholders and fast paced environment
• Strong computer and systems skills preferably in Opera Cloud
• An uncompromising commitment to providing an exceptional experience for our guests
• Positive energy, eye for attention to detail and strong drive for results
• Confident and articulate communication, negotiation, problem solving and networking skills
• Natural leadership skills with demonstrated results in developing and motivating teams

Additional Information

• An opportunity to be mentored by the Senior Leadership Team
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program

Accor is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.