Synechron

Job Summary

Synechron is seeking a highly experienced Level 3 Support Engineer with deep expertise in Oracle Financials, Oracle E-Business Suite (EBS), Hyperion, and associated tools to serve as a critical escalation point within our support services. The successful candidate will provide advanced technical support, incident resolution, system management, and project assistance for enterprise-level financial systems. This role ensures the stability, performance, and security of vital financial applications, directly contributing to the organization’s operational excellence and compliance objectives.

Software Requirements

Required Software Skills:

• Oracle E-Business Suite (including modules like General Ledger, AR, AP, Fixed Assets, Project Accounting)
• Oracle Hyperion (HFM, Planning, FCCS, ARCS)
• Oracle Database Management (SQL, PL/SQL, RMAN)
• Operating systems: UNIX and Linux
• Support tools: Diagnostic and monitoring tools specific to Oracle environments
• Patch management and deployment tools
• Incident and problem management platforms (ServiceNow or equivalent)
• Version control systems (GIT preferred)
• Backup and recovery utilities

Preferred Software Skills:

• Oracle WebLogic Server and Application Server Administration
• Oracle Enterprise Manager (OEM)
• Cloud integrations (Oracle Cloud, AWS, Azure)
• Additional Oracle tools such as Fusion Middleware, SOA Suite

Overall Responsibilities

• Serve as the Tier 3 escalation support for complex incidents within Oracle Financials, EBS, Hyperion, and related modules, ensuring timely resolution
• Manage, configure, and optimize Oracle EBS and Hyperion environments across Production, UAT, and Development databases and instances
• Perform patches, upgrades, and system enhancements, ensuring minimal downtime and disruption
• Conduct performance tuning, capacity planning, and system health monitoring for Oracle applications and databases
• Support month-end, year-end, and budgeting/forecasting activities in Hyperion
• Lead root cause analysis and implement permanent solutions for recurring issues
• Maintain detailed documentation of configurations, incidents, and activities for audit purposes
• Collaborate with cross-functional teams, including development, infrastructure, and business units, to deliver seamless support and projects
• Ensure compliance with organizational security policies and audit requirements
• Support disaster recovery planning, testing, and execution

Technical Skills (By Category)

Programming Languages:

• Essential: SQL, PL/SQL
• Preferred: Shell scripting, Python (for automation)

Databases/Data Management:

• Oracle Database (including RAC, Data Guard)
• Experience with database backups, restores, and performance tuning

Cloud Technologies:

• Basic familiarity with Oracle Cloud Infrastructure or other cloud platforms (preferred)

Frameworks and Libraries:

• Oracle middleware components and tools (WebLogic, SOA Suite)

Development Tools and Methodologies:

• Oracle Utilities: RMAN, Data Pump, Enterprise Manager
• Version control setup and change management practices
• ITIL-based incident, problem, and change management processes

Security Protocols:

• User access control, audit logging, and adherence to security best practices in finance systems

Experience Requirements

• Minimum of 8+ years supporting Oracle Financials, Oracle EBS modules, and Hyperion in enterprise environments
• Proven expertise in troubleshooting complex issues across applications, databases, and system layers
• Experience managing patches, upgrades, and system performance tuning
• Strong understanding of financial modules: General Ledger, AP, AR, Fixed Assets, Project Accounting, FCCS, ARCS
• Working knowledge of Unix/Linux scripting and system administration
• Prior experience in financial services, manufacturing, or other regulated industries desirable
• Relevant Oracle certifications (e.g., OCP, Hyperion certifications) are a plus

Day-to-Day Activities

• Resolve escalated technical incidents related to Oracle Financials, EBS, Hyperion, and databases
• Conduct system health checks, performance assessments, and capacity planning
• Apply patches, upgrades, and fixes in multiple environments (Prod, UAT, Dev)
• Lead month-end, year-end processing, and financial close activities in Hyperion
• Collaborate with development teams to implement fixes, enhancements, or new workflows
• Document activities, configurations, and resolutions accurately for audits and team knowledge sharing
• Provide proactive monitoring, identify potential issues, and recommend improvements
• Support disaster recovery and business continuity initiatives
• Communicate technical issues effectively to stakeholders, managing expectations and providing updates

Qualifications

• Bachelor’s degree or higher in Computer Science, Information Technology, or related field
• Proven ability to support, troubleshoot, and enhance complex enterprise systems
• Relevant Oracle certifications are preferred
• Strong understanding of Oracle architecture, system administration, and database management

Professional Competencies

• Strong analytical and problem-solving skills for complex system issues
• Effective communication skills with the ability to convey technical concepts clearly
• Ability to work collaboratively within a team and with cross-functional stakeholders
• Adaptability to rapidly changing priorities and technical environments
• Attention to detail and process adherence
• Ability to manage multiple tasks efficiently and meet deadlines

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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