Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Role Summary:
This developer builds AI-based chatbots using ServiceNow Virtual Agent Designer. The role includes developing conversational flows, configuring NLU intents, and integrating with TPRM workflows to enable self-service capabilities.
Required Certifications:
Key Responsibilities:
1. Configure and customize GRC or TPRM module components and workflows.
2. Design conversational flows using Virtual Agent Designer.
3. Build topics, conditions, responses, and dialog flows.
4. Integrate Virtual Agent with catalog, incidents, and knowledge base.
5. Configure NLU models and train intent recognition.
6. Test chatbot interactions and validate fallback scenarios.
7. Customize UI components for chat interaction.
8. Use scripting for advanced logic in dialog responses.
9. Monitor chat logs for improvements and analytics.
10. Collaborate with stakeholders to define chatbot scope.
11. Keep chatbot framework up to date with platfoarm releases.
12. ServiceNow development experience.
Mandatory Skills: ServiceNow SecOps .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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