City of Tucson, AZ

Posting Close Date:

Applicants must submit their completed application by 07-16-2025 at 11:59 p.m. MST

Application and Special Instructions

As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered.

Applications received that do not contain a resume and a cover letter with responses to the required questions listed below will be considered incomplete and will not be considered further in this recruitment process.

In your cover letter, please ensure to include responses to the following:

1. Detail your experience with reading utility meters, reading water meters, or installing water meters.

2. Describe you experience with the use of utility billing systems, mapping, and asset management systems.

3. Describe your skill level/knowledge of Microsoft Office applications (Word, Excel, and Access).

4. Describe your experience with the operation and maintenance of equipment such as handheld metering devices, shovels, and digging bars.

5. Do you possess a valid and unrestricted driver’s license? Do you have at least two (2) years of driving experience? Have you had a DUI in the past two (2) years?

If you possess any of the preferred qualifications listed above, and wish to receive consideration for the experience the information must be verifiable in your resume and cover letter.

This testing process will consist of two components: Part I is an on-line computer skills assessment and Part II is an in-person interview. Applicants who meet the minimum qualifications will be invited to participate in the on-line computer skills assessment.

Part I Computer Skills Assessment: the assessment will test an applicant’s ability to read numbers and maps, follow directions, and perform simple math calculations.

NOTE: Qualified applicants will receive the test link from onlinetesting@invitations.testgenius.com by 10:00pm (Arizona time) on July 24, 2025. However, the link will not be active until 12:00am (Arizona time) on July 25, 2025, and will expire at midnight (Arizona time) on July 28, 2025.

Applicants will have a 4-day window to complete Part I of the exam. Part I can take up to 1 hour and will expire at midnight on July 28, 2025 (Arizona time). Please be sure to allow ample time to complete the exam within the allotted time frame and prior to the exam expiration time. Applicants who do not complete the test on time will not be considered. Additionally, applicants found to be dishonest during the testing process will be disqualified.

IMPORTANT: Please ensure your browser accepts emails from onlinetesting@invitations.testgenius.com and check your email account regularly; this may include your junk box/spam filter.

The test is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within the Safari browser. Please note, Microsoft is no longer supporting Internet Explorer thus the test may not be compatible with the Internet Explorer browser.

Part II Interview: Applicants who successfully pass the computer skills assessment will proceed to an in-person interview August 1, 2025, through August 6, 2025, as needed.

The following pre-employment medical tests apply to this position:

• Basic Physical

This recruitment process will offer positions at our East and West side facilities, with a tentative start date of September 8, 2025.

Recruiter contact information: Should you have any questions related to this recruitment process, please contact Roxie Escarcega at (520) 837-2138 or roxie.escarcega@tucsonaz.gov.

ABOUT THIS JOB

Position Specific Summary:

The Utility Service Technician I position at the City of Tucson’s Water Department performs field operations including but not limited to reading and documenting all size meters. Installs and maintains residential and commercial water meters up to 1 inch in size and serves as a point of contact to onsite and internal customers addressing water service issues, escalating issues as needed.

Work is performed under the supervision of the Water Services Supervisor. This position does not supervise.

Duties and Responsibilities:

• Reports to various work sites to collect direct and automatic meter readings. Uses mapping systems to route daily work locations efficiently for work order completion. Locates and identifies meters at residential and commercial properties to read, activate, or deactivate service. Performs routine daily operator-level maintenance and meter replacements for existing meters. Documents meter reading problems and other meter issues. Removes debris and cuts vegetation to gain access to meters. Performs activation and deactivation of service. Applies meter locks/unlocks on delinquent accounts. Re-installs and resets damaged meter boxes. Installs endpoints to existing customer water meters for monthly meter read collection activities. Extracts water usage data from electronic reading devices to provide consumption data to customers.
• Performs routine investigations for high bills, high consumption, non-registering meters, re-service meters, and investigations regarding meter operations and assessments. Submits investigation reports to the customer service team for billing updates or corrections. Investigates possible tampering at water meters by inspecting and documenting on-site findings, taking photos and noting other pertinent information for reports as needed. Investigates and addresses leaks at the meter to determine if the leak is on the city side or the customer side of the meter, providing any necessary evidence and submitting an investigation report.
• Utilizes the utility billing and asset management systems to create, document and close work orders for the maintenance division as they relate to meter maintenance, replacement, and repair. Ensure that all data is entered accurately. Creates service requests in the asset management system when referring to work performed by the Maintenance division. Submits, maintains, and ensures the accuracy of data records. Enters meter reading trouble codes into the meter reading handheld device to accurately troubleshoot or request maintenance as needed.
• Responds to and resolves internal and external customer inquiries in person or by phone. Assists with special projects and assignments as required by business needs. Represents the department at offsite events when needed.
• Performs all other duties and tasks as assigned.

Working Conditions:

This position requires work in various climate and working conditions and includes Indoor and outdoor work with heavy exposure to extreme physical, ergonomic, or emotional hazards. Work schedule may include weekends, evenings, and on-call hours as well as travel to all Tucson Water sites, with some sites in remote locations.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Minimum Qualifications: High School Diploma or GED and at least one (1) year of directly related experience

Valid and unrestricted driver’s license.

• Any combination of relevant education and experience may be substituted on a year-for-year basis.

Preferred Qualifications: The ideal candidates will possess the following:

One (1) year of directly related experience in reading utility meters, reading water meters, or installing water meters

Experience with the use of utility billing systems, mapping, and asset management systems

Intermediate knowledge of Microsoft Office applications (Word, Excel, and Access)

Experience with operation and maintenance of equipment such as handheld metering devices, shovels, and digging bars

POSITION DETAILS

Job Profile

J4041 - Utility Service Technician I

To view the full job profile including classification specifications and physical demands click here.

Compensation Grade

G103

Hourly Range

$18.15 - 27.23 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Water Utility

Department Link

https://www.tucsonaz.gov/Departments/Water

Background Check: This position has been designated to require a criminal background check.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

Recruiter Name

Roxie Escarcega (49375)

Recruiter Email

tw_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.

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