Itron

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Title : SQL DBA

Location : Bangalore, India

At Itron, we're innovating the way utilities and cities manage energy and water around the world. We help our customers make the most of what they have. Our technology connects people, devices, and insights to better manage energy and water resources, all around the world. Itron is the leader in Gartner Magic Quadrant for Meter Data Management for more than Six Years.

Are you looking for a new, interesting, and challenging opportunity in a dynamic and changing IT support environment? Itron is looking for SQL DBA Support Professional to be part of our growing IT center in Bangalore, India. You will be part of our global IT organization and will be joining a global, leading technology, remote support team responsible for resolving complex issues every day for internal customers. Itron, IT provides support for all internal systems and applications issues in Itron. IT Operations team is responsible for providing remote support, including end-user support, business systems (e.g. Oracle EBS, Salesforce), Collaboration tools and systems, networking, and systems management among many other technical services. The support provided by this team will have a global reach and support all Itron thousands of employees. If you’re interested in pioneering a challenging position with a great company, SQL DBA Support Professional role at Itron might be for you.

Qualification / Skills Requirements:

• Should have a minimum of 8 years of experience working with SQL Server PROD environment.
• Mandatory Skillset required – Azure VM, Azure SQL, PowerBI, PowerShell Scripting, Performance Tuning, SSAS/SSIS administration.
• Should have Always-On hands on experience.
• Minimum two years administering MS SQL Server version 2016 or later.
• Administration of databases over 500GB.
• Strong knowledge of Data backup, recovery, and security, DB refresh.
• SQL server on Virtual Machines.
• SQL Profiler and/or Extended Events.
• Monitoring Microsoft SQL servers and troubleshooting issues.
• Creating SQL and PowerShell scripts to automate common tasks.
• Daily administrative tasks such as monitoring alerts, backups, and system resources.
• Implementing security requests.
• Monitoring growth and capacity planning.
• Entering and managing support tickets with vendors & Microsoft.
• Creating backup and maintenance jobs.
• Performance tuning queries.
• Baselining MS SQL Servers.
• Index maintenance.
• Applying OS patches and SQL Server updates
• Creates and maintains documentation or user’s guides for each database.
• Intermediate knowledge of networking.
• Intermediate knowledge of Windows Server.
• Must have excellent analytical and problem-solving skills.
• Must have excellent verbal and written communication skills.
• Solid technical aptitude and understanding, including the ability to quickly learn new technology updates.
• Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions.
• High energy, self-starter leader with an aptitude for learning new technologies.
• Strong sense of accountability, taking ownership of production issues, tasks, and responsibilities and resolving issues proactively.
• Reliability, dependability, and strong motivation to respond to requests quickly and provide a user-friendly solution.
• Following required skill sets add value to the profile of the candidate considered for this requirement – Failover Clustering, High Availability, Data Migrations, Upgrades.

Responsibilities:

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving SQL Server Technical issues of simple, complex, and critical service requests. The focus of this position is to provide Customer Service on SQL server technical issues and to ultimately drive complete and total resolution of each issue reported by Itron employees and users of SQL Server environment.

As SQL Server Support Professional (DBA), you will perform maintenance of SQL server environment but not limited to the following:

• Responding to functional assistance incidents from the business users, problem analysis and change implementation.
• Provide Route Cause Analysis (RCA) to the recurring problems and resolution.
• Ability to debug the system for issues reported and provide clarity/work around to business users on the fix / gap identified.
• Contribute to building a knowledge base for issue resolution and commonly asked questions/issues.
• Build automation and scripts to proactively identify issues, job failures and resolve those.
• Monitor and build dashboard of jobs, scripts that run regularly.
• Support data replication from PROD to PRE-PROD and UAT environment.
• Provide timely and effective reporting/updates on status of work being done for Incidents, Service Requests and change implementation.
• Working with super users to resolve all issues for the reported incidents. Research the issues on Microsoft support site, and open SR for critical issues.
• Should be flexible to work in Rotational Shifts.

Education: BE, BTech, B. Com, MCA, MBA, or any graduation from recognized university. Other qualifications with adequate experience will be considered.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com