Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
Performs calibrations relevant to assigned customer base independently.
Coordinates and conducts installation and maintenance activities.
Implements the operational requirements of the MTS Corporate and Field Service Quality System.
Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
Maintains current knowledge and training in MTS technology and products.
Other duties and special projects as assigned.
Your qualifications:
Diploma of technical high school or 3 years graduation in electrical engineering or similar qualification.
7-10 years of relevant experience incl. support and service.
Good oral and written English and Italian communication skills.
Ability to work with high degree of personal discipline.
Problem solving and analytical business skills.
Willingness to travel.
Must possess a valid driver’s license and able to obtain automobile/liability coverage.
What we offer you:
Permanent employment contracthigh school or 3 years graduation in electrical engineering or similar qualification.
Attractive salary.
Company car also for private use.
Work-life balance - we value a good work-life balance.life balance - we value a good work-life balance.
Wide range of further training opportunities and internal talent programs; support of personal growth through educational leave.
Long-term career opportunities in the MTS and ITW network.
International working environment in daily business.
Cross-national activities and events to exchange expert knowledge.
National and international employee resource groups (e.g. women's, young professional and pride network).
Familiar atmosphere with regular team and company events.
Commitment to sustainability and environmental protection.