DESCRIPTION:
Duties: Responsible for the availability, performance, change management, monitoring, and capacity management of US Private Bank services/products. Create individualized Service Level Objectives and Service Level Indicators, dashboards, and observability solutions customized to the needs of the Product. Drive adoption of self-healing and resiliency patterns. Contribute to product or software in order to automate manual operational work. Troubleshoot priority incidents, facilitates blameless post-mortems and supports solutions for closure. Apply analytics on past data, like incidents and usage patterns for predicting issues and takes proactive actions. Define and drive adoption of a best in class monitoring framework to accomplish end to end application or service monitoring and noiseless alerting. Deploy sustainable software, system and product upgrades.
QUALIFICATIONS:
Minimum education and experience required: Master's degree in Management Science, Computer Science, any Engineering discipline, Mathematics and Sciences, Data Sciences, or related field of study plus 3 years of experience in the job offered or as Site Reliability Engineer III, Data Engineer, or related occupation. The employer will alternatively accept a Bachelor's degree in Management Science, Computer Science, any Engineering discipline, Mathematics and Sciences, Data Sciences, or related field of study plus 5 years of experience in the job offered or as Site Reliability Engineer III, Data Engineer, or related occupation.
Skills Required: This position requires 1 year of experience with the following: using Ansible to execute event driven automation activities. This position requires 2 years of experience with the following: managing and troubleshooting applications and services deployed across various environments, comprising: Physical Environments, Virtual Environments (VMWare or RedHat OpenShift), On-Premises Containerized Deployments in Private Cloud using Cloud Foundry, Public Cloud Environments (AWS or Azure); programming with Python; with Cloud, API, Event-Driven, and Micro-services technologies for application environments deployed on infrastructure comprising at least 100+ computer cores (CPUs) and SAN storage; experience developing and managing infrastructure as code (IaC) using Terraform. This position requires any amount of experience with the following: designing and maintaining CD pipelines using Spinnaker and Harness; Automating release workflows, managing canary and blue-green deployments, and ensuring zero-downtime rollouts across the environment using Jenkins Pipeline and Harness; Configuring and optimizing Jenkins for CI/CD workflows; conducting chaos engineering experiments using Gremlin; monitoring and optimizing application performance using Dynatrace; Setting up and configuring Grafana for data visualization and monitoring; Splunk for log management and analysis; Utilizing SourceGraph for comprehensive code search and repository navigation; Utilizing Python to collect, index, and analyze application data for issue troubleshooting and ensuring security and compliance; Automating provisioning, implementing modular code practices, and ensuring compliance with security and governance standards using Ansible and Python; Automating the building, testing and deployment processes, integration with various development tools, and management of application development using Python and Terraform; Simulating application failure scenarios to test system resilience, identify weaknesses, and improve overall reliability and fault tolerance using Gremlin and FIS; Implementing end-to-end monitoring, analyzing performance metrics, and troubleshooting issues to ensure high availability and optimal performance; Creating custom dashboards and alerting and integrating dashboards with various data sources; facilitating quick code discovery; tracking dependencies; performing impact assessments; Defining and monitoring Service Level Indicators (SLIs); establishing Service Level Objectives (SLOs); managing Service Level Agreements (SLAs); Utilizing error budgets to balance innovation and reliability; making data-driven decisions on when to prioritize feature development versus system stability improvements.
Job Location: 8181 Communications Pkwy, Plano, TX 75024
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
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