DESCRIPTION

At Amazon we're working to be the most customer-centric company on earth. Within the

Pickup and Returns Points team, we do this by creating delivery experiences that delight

customers, growing our worldwide network of Amazon Lockers, Apartment Lockers and

Counters, providing pickup options, and by creating new delivery initiatives that solve the

changing needs of our Customers. We measure our impact in transportation savings,

revenue, and downstream customer acquisition / engagement /purchasing with Amazon.

Do you enjoy identifying driver and customer barriers and working cross-functionally to

drive programmatic process improvements that improve a business' ability to scale? Are

you comfortable having one foot in the tactical world and one in the strategic world to find

quick wins and long term solutions to issues? Are you good at diving deep to create

structure around ambiguous problems? If so, this could be the role for you.

We are looking for a Quality Manager with a proven ability to think big and lead long term

strategic initiatives to innovate our global operation. This position is a multi-faceted role

requiring the ability to balance strategy and execution. This role requires working with

globally distributed teams primarily focusing on JP to resolve some of the biggest quality

defects the organization faces..

In this role, you will heavily focus on JP concessions reduction, and drive initatives to

reduce Delivery and capacity failures and acting as a liaison between product , tech and

business team in APAC ( AU & JP), working in close collaboration with JP AMZL , support

teams, and operators, piloting new defect reduction initiatives launches and processes

across JP PARP, leading the way in developing the future of our pick up services.

To be successful in this role you will need to have proven development skills, analytical,

able to translate business problems into scalable and tangible process improvements and

an influencer capable of working effectively with senior leadership across multiple

organizations and geographies. You will also need to be a self-starter, proven program

leader, communicator and problem solver. You will work with cross-functional teams on

complex problems and deal with ambiguity.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/content/en/how-we-hire/accommodations

Key job responsibilities