Juniper

Position : Advanced Technical Support Engineer – Network Management and WAN Automation

Location: Bangalore

Experience: 10+ years

Role Description:

• Deliver high-quality technical assistance for:
  • Cloud-native network automation solutions, primarily Paragon Automation Suite – including Paragon Planner, Pathfinder, Insights, and Active Assurance
  • On-prem automation products such as NorthStar Planner and NorthStar Controller
  • Secondary support for NMS products such as JUNOS Space Platform and Apps and Security Director Cloud
• Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and peripheral networking equipment.
• Document and reproduce customer-related networking problems and work closely with product engineering teams for timely resolution.
• Act as a customer advocate—ensuring timely resolution of issues, problem reproduction, escalation, and documentation feedback.
• Develop and contribute to internal knowledge base articles.
• Troubleshoot and debug complex, multi-vendor networks using varied protocols and media.
• Mentor newly hired support engineers and peers in technical domains.

Skill Set Required:

• Must Have:
  • Working knowledge of network and service management concepts, networking protocols (L2–L7), high availability, Virtualization, Kubernetes, Docker/Containers, and scripting.
  • Hands-on experience with Microservices-based applications and Linux system-level troubleshooting.
  • Experience with scripting languages such as Shell, Python, and Ansible.
  • Experience in large-scale software deployments, configuration (via config files or scripts), and advanced debugging.
  • Extensive understanding of TCP/IP, LAN/WAN, MPLS, QoS, Traffic Engineering, IGP, BGP, MPLS, IS-IS, OSPF, RSVP, LDP, IPv6, and other IP-related protocols.
  • Strong design experience and planning capabilities in service provider environments.
  • Hands-on experience with Linux servers and network services (e.g., DHCP, SNMP, FTP, TFTP, DNS, NTP).
  • Familiarity with Juniper Paragon Automation SDN Controller or equivalent SDN solutions from other vendors.
  • Deep understanding of Container-based Microservice Architectures, Kubernetes, and OpenShift.
  • Proven knowledge of Network Automation, including REST APIs, XML, YAML, JINJA, YANG, and Ansible.
  • Experience in writing basic scripts using a programming language (preferably Python) for tasks such as log parsing, sending API requests, and automation.
  • Strong consultancy, interpersonal, planning, and communication skills.
  • A mature “customer-first” attitude and commitment to delivering exceptional customer experiences.
  • Effective multitasking and customer management skills.
• Desirable Skills:
  • JUNOS skills, with hands-on experience and planning capabilities on MX Series, PTX Series, EX, and ACX Series products.
  • Exposure to NMS/EMS systems, FCAPS, SNMP, CLI, Northbound Interfaces, XML/XSLT.
  • Knowledge of JUNOS-based devices.
  • Industry certifications on Juniper or relevant networking/automation technologies.

Desirable Education and Experience:

• 8+ years’ experience in the telecommunications or networking industry.
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.