Sinch

This role involves developing a strong understanding of our products and effectively communicating their value to prospective customers through calls, web demos, and email. After the sales specialist team qualifies leads, you will take ownership of the relationship, deepening engagement through rapport-building and strategic questioning. You'll identify key stakeholders and navigate the sales process to influence decisions. Responsibilities include managing and reporting sales activities, collaborating closely with Customer Success and internal teams to ensure alignment and client satisfaction, and contributing innovative ideas to improve the sales process and overall customer journey.

Requirements

• English is your primary language. Secondary languages are a plus.
• At least 3 years of experience working with customers, preferably in a sales role
• Demonstrable critical thinking, communication, and creative problem-solving skills
• Experience qualifying and evaluating customer needs
• Ability to learn new software platforms quickly
• Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
• Highly organized. You can manage and prioritize several different projects.
• Familiarity with chat and CRM platforms

Preferred

• Bachelor’s degree, preferably in a related field of study
• Experience working in the SaaS industry

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: . No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual base salary for this position is $66,500 USD or 91,105 CAD . Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are estimated to be $54,409.00 ($120,909 OTE) USD or 74,540 CAD (165,645 CAD OTE) annually and are based on performance.

This role will be accepting applications until July 14th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.