Job Details:

THE COMPANY

Looking for a rewarding career in a company that gives you opportunities for advancement? Enjoy working in a fast-paced, team environment that challenges you every day? Then, we want to meet you!

Our vision is to be the branded global leader and to be recognized by customers as the trusted provider of ‘Software for Life’. As an ambassador for technology, product innovation, quality, and customer service we understand that the most important part of our business is our people and that is why we are committed to investing in our employees.

Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing Industries. Jonas boasts 53 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas Software is the valued technology partner of over 40,000 customers worldwide in more than 15 countries. Jonas employs over 1,500 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).

THE POSITION

We are seeking a dedicated Junior Web Coordinator with a passion for excellent customer service to join our team on a full-time basis. The ideal candidate will possess a strong customer focus and some experience in project coordination. Serving as an integral part of the Web Implementation Team, you will be responsible for participating in the day-to-day processes of the team, including but not limited to coordination of small projects and assisting with the growth and management of the company's reference account base. Please note that this role is customer service oriented with focus on working directly with clients.

The position is ideal for those who are self-motivated, patient, dependable individuals with a customer centric mindset who are looking to grow in the technology field. In this hybrid role, we offer excellent career growth opportunities, generous benefits package, and a great business casual working environment.

In this position you will:

• Be the primary point person for small ClubHouse Online Implementation Projects with timelines of 30-60 days.
• Coordinate all aspects of the project from kick-off, scheduling and go-lives ensuring client is updated through all aspects of the project.
• May need to manage up to 30 projects at once in various overlapping stages (Seasonality could increase this)
• Manage client expectations, keeping project on track.
• Effectively communicate to all parties if obstacles are encountered that delay the project.
• Keep project notes updated in our CRM.
• Maintain scheduling flexibility to accommodate international clients.
• Troubleshoot common client issues in a timely manner and escalate when needed.
• Collaborate with other departments or offices as necessary to expedite resolutions.
• Promote and maintain a high quality, professional, service-oriented company image among clients.
• Coordinate and\or provide basic remote Training and Support to clients where applicable.
• Maintain and manage reference documentation on SharePoint portals to ensure business continuity.

QUALIFICATIONS

• Bachelor’s degree / college diploma.
• Customer service experience preferably in the software industry.
• Beginner Project Management Experience or certificate experience in Project Management
• Outstanding communication skills (oral and written).
• Strong Organizational skills a must
• Strong client facing & teamwork skills
• Time Management Skills a must. Able to manage multiple priorities and deliver quality results on time.
• Must be able to work independently as well as coordinate efforts with other team members
• Flexibility on hours if projects needed to adjust to an international client’s needs.
• Proven ability to problem solve and teach others.
• Experience in Golf Club Industries, Hotel or other related Hospitality Industries would be a definite asset.
• Experience with Web solutions an asset.

Business Unit:

Clubhouse Online

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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