UPM

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are looking for an IT Service Owner, Paper Manufacturing Solutions to join IT Services for Communication and Specialty papers. The position is located in Helsinki, Tampere or any UPM paper mill location in Finland.

Greetings from your future manager

As an IT Service Owner for UPM Communication and Speciality papers manufacturing area you will be in a key position in managing IT Service for UPM Paper Business Areas Mill Execution Systems (GMES). You will be working very closely with your business counterparts, IT colleagues and key suppliers to maintain and develop GMES systems based on business needs. You will be part of a team of highly skilled and motivated IT professionals. Ari Kesonen, Vice President, Business IT Services

What you will do

• Be accountable for GMES IT services end-to-end towards UPM Paper businesses across the service lifecycle
• Contribute to the projects and coordinate the establishment of new projects
• Manage business relationship, demand and maintains a continuous dialog with business regarding process/solution improvement opportunities
• Coordinate releases and manages user acceptance testing for GMES business releases
• Be a single point of contact for business escalations
• Provide clear service expectations towards enabling IT services (e.g. IT infra and platforms)
• Ensure service breaks related communication and agrees planned service breaks with relevant IT and business counterparts
• Be accountable for IT service documentation including application specifications and up-to-date CMDB
• Represent GMES area in RUN and BUILD vendor governance (e.g. TietoEvry)

Who you are

• You have a master’s degree in information technology or equivalent university degree
• You have business process understanding in manufacturing area
• You have minimum 5 years experience of managing and developing Mill Execution Systems (e.g. TietoEvry TIPS industry solutions)
• You have proven skills to be able to lead, steer and manage solution related IT infrastructure and middleware (e.g. Servers, Databases, application virtualization)
• You have good influencing and communication skills as well as strong drive, motivation and sense of accountability
• You are fluent in written and spoken English. Other languages like Finnish and German are seen as an asset

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working.

Additional information

Please apply and attach your CV and Cover Letter by July 27, 2025. Please note that we will go through the applications already during the application period and may invite candidates for interviews already before the end of the application period.

For support with submitting your application, please contact the HR Service Center at careers@upm.com or tel. +358204146600.

A security background check may be performed for those selected to UPM positions, in accordance with the company recruitment guidelines and the Security Clearance Act 726/2014.

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.

UPM – we renew the everyday

Read more: upm.com

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