HelloFresh

The role

As a Senior Content Designer on our team at HelloFresh, you’ll be instrumental in creating customer-centered product experiences. You’ll work closely with cross-functional teams - Product, Design, Engineering, and Data - to lead content initiatives within the design org. This role combines strategic thinking with hands-on content creation, giving you the chance to shape the future of consumer service at HelloFresh.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Enhance consumer service experiences: Craft intuitive, seamless copy that communicates HelloFresh’s value, helping customers feel confident and informed.
• Champion content design standards: Ensure consistent, engaging communication by championing HelloFresh’s tone of voice and style guidelines across touchpoints.
• Define content strategy and systems: Develop content frameworks, modular systems, and service levels to support diverse product needs, balancing speed with quality.
• Collaborate for customer-centric outcomes: Partner with UX Research, Product, and Engineering to validate copy and turn insights into actionable content strategies.
• Support multi-brand communication: Tailor content for HelloFresh’s different brands, ensuring messages resonate with distinct audiences and drive conversions.

What you’ll bring

• 4+ years of experience in content design, or a related field, ideally focused on consumer-facing content such as onboarding, growth, and payments. Bonus points for experience with accessibility, localization, foundations, or content quality assurance.
• A strong portfolio showcasing user-centric content for digital products; experience in e-commerce or subscription models is a plus
• Proven ability to lead projects and drive success in content strategy and content systems for scalable impact
• Excellent communication skills and attention to detail, with an eye for upholding brand standards
• Experience in iterative design processes to optimize the user experience
• Fluency in English, along with proficiency in design tools like Figma and familiarity with agile environments.

At HelloFresh, we value diverse experiences and welcome applications even if all qualifications aren’t met. If you’re passionate about UX writing and customer experience, we’d love to hear from you.

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Immerse yourself in a diverse global community of 90+ nationalities.
• Enjoy a competitive compensation package that goes beyond the norm, with perks like a HelloFresh- subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model.
• Elevate your lifestyle with exclusive discounts on your weekly HelloFresh box and office meals.
• Invest in your growth with a German language learning budget, and access to the HelloFresh Academy.
• Plus, we've got your well-being covered with mental health support, transportation perks, and working-parent-friendly benefits. From our 24/7 gym access,wellbeing platforms like Headspace and Spill, to sabbatical leave options, HelloFresh is not just a workplace; it's a lifestyle of perks and possibilities!

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