Danaher Corporation

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Discover how our diverse, talented people are leading the way in harnessing collective power of science, perspectives and passion to partner with our customers to solve their most critical challenges – and how you can play your part in our world-class team as a Team Manager.

We are looking for a strategic and experienced Collections Team Manager to lead and optimize our collections department. In this role, you will be responsible for managing the collections team, developing and implementing effective collection strategies, and ensuring the achievement of departmental and organizational goals. You will play a key role in maintaining the company’s financial health by driving performance and operational excellence within the team. This role supports North America time zone and working days.

This position is part of the Order to Cash Department, Pall Center for Financial Services (CFS) and will be in Petaling Jaya, Malaysia.

In this role, you will have the opportunity to:

• Manage and lead the collections team, including recruiting, training, and developing team members. Conduct performance evaluations, provide feedback, and ensure alignment with company goals and standards.
• Develop and execute strategies to enhance collections performance, reduce overdue accounts, and improve recovery rates. Set departmental goals and KPIs, and monitor progress towards achieving them.
• Oversee day-to-day collections operations, including account management, payment negotiations, and dispute resolution. Ensure that collections activities are conducted in accordance with company policies and industry regulations.
• Identify opportunities for process improvements and lead initiatives to enhance the efficiency and effectiveness of the collections department. Implement best practices, new tools, and technologies as needed.
• Prepare and present detailed reports on collections performance, account statuses, and team activities. Analyze data to identify trends, potential issues, and areas for improvement, and provide actionable insights to senior management.
• Handle escalated customer interactions and complex cases, ensuring high levels of customer satisfaction and resolution of issues. Build and maintain strong relationships with key clients and stakeholders. Work closely with other departments, such as Sales, Finance, and Customer Service, to address account issues, align strategies, and ensure a cohesive approach to collections and customer management.
• Ensure compliance with legal and regulatory requirements related to collections. Manage risk exposure by assessing account statuses and implementing appropriate risk mitigation strategies.

The essential requirements of the job include:

• Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Professional certifications are advantageous.
• Experience: 5+ years of experience in collections or a similar financial role, with a proven track record in managing teams and driving performance. Experience in a managerial role is required.
• Skills: Operating knowledge of ERP system – Oracle. Preferred but not mandatory
• Attributes: Strategic thinker with a proactive and results-driven, ability to manage multiple priorities. Ability to work under pressure and adapt to changing conditions.
• Working shift: *This is in line with your appointment role to support the US team.
  • Daylight Saving - from 8.00pm to 5.00am or 11.00pm to 8.00am MYT
  • Non-Daylight Saving – from 9.00pm to 6.00am or 12.00am to 9.00am MYT

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.