We are seeking a Business Systems Analyst (BSA) to support the SAP HANA (Callidus Cloud) platform for Incentive Compensation Management (ICM) and Territory Planning.
About You – experience, education, skills, and accomplishments
- 3–5 years of experience in enterprise application support or business systems analysis, preferably in Sales Operations or Incentive Compensation domains.
- Hands-on experience with SAP Callidus Cloud or similar SPM/ICM platforms (e.g., Xactly, Varicent).
- Familiarity with sales compensation structures, crediting logic, quota management, and territory alignment processes.
- Strong communication skills and experience translating business needs into functional specifications.
- Experience working with globally distributed delivery teams, including offshore support centers.
- Bachelor’s degree in Business, Information Systems, or a related field.
It will be great if you also had
- Familiarity with integration platforms such as Boomi or equivalent.
- Experience working in Agile environments with tools like JIRA or Azure DevOps.
- Exposure to enterprise service management tools (e.g., ServiceNow).
- Understanding of data models and reporting needs related to compensation analytics.
What will you be doing in this role
- Collaborate with the Product Owner to gather, refine, and document functional requirements and user stories in alignment with business priorities.
- Serve as a liaison between business stakeholders, the Product Owner, offshore support teams, and Platform Engineering to ensure effective and efficient support for SAP Callidus modules, including Commissions and Territory & Quota.
- Coordinate with Systems Administrators and DevOps teams to manage the lifecycle of incidents and service requests, from triage through resolution.
- Support backlog grooming, sprint planning, and user acceptance testing efforts.
- Provide root cause analysis for recurring issues and recommend opportunities for continuous improvement.
- Maintain functional documentation, process flows, and training materials to support user adoption and knowledge transfer.
- Assist in monitoring and validating key data integrations in coordination with the Integration team (e.g., lead-to-quote data, HR data feeds, etc.).
- Help assess impacts of new releases or features and contribute to platform optimization initiatives in partnership with Product Owner and Enterprise Architecture.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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