Residence Inn Austin The Domain Area

$16.50/hour

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Located just 15 minutes from the heart of the city, Residence Inn Austin Northwest/Arboretum is the perfect home base for a Lone Star State escape. Our hotel in North Austin offers quick access to an array of unique attractions, including The Arboretum at Great Hills, one of the area's top shopping centers. The University of Texas is just a short drive away -- ideal for sports fans, visiting parents and prospective students alike. Before venturing out to explore the Live Music Capital of the World, guests can fuel up at our free hot breakfast buffet, and come back in the evening for The Residence Inn Mix. We offer a refreshing dip in our outdoor pool, a basketball game or tennis match on our Sport Court, and a 24-hour fitness center, featuring a variety of weights and cardio equipment. After an action-packed day, guests can relax in oversized suites featuring modern decor, free Wi-Fi, plush bedding and fully equipped kitchens.

Application deadline for Colorado positions: