Radial

Senior Project Manager, Quality Systems

At Radial, our employees are at the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Senior Project Manager, Quality Systems. This position can work remotely with the ability to travel up to 50%.

Radial is the pre-eminent eCommerce solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce solutions for mid-market and enterprise brands.

Summary:

We are seeking a highly skilled and detail-oriented Senior Project Manager, Quality Systems to join our dynamic team at a leading third-party logistics (3PL) company. This role is responsible for translating customer requirements into clear, compliant internal documentation and employee training programs. The ideal candidate will lead the creation, implementation, and continuous improvement of quality and training documentation, ensuring organizational alignment with customer and regulatory standards. This position demands strong project management and technical writing skills, the ability to work cross-functionally, and a proactive approach to quality assurance and process training.

Responsibilities:

• Develop, implement, and maintain quality system documentation based on customer requirements and industry best practices. Create and manage employee training documents to support operational excellence and compliance.
• Design and oversee retraining programs to ensure continuous employee education and adherence to process changes.
• Collaborate with internal departments (Operations, Quality, HR, Training, and Compliance) to align documentation and training materials with business objectives.
• Act as the primary liaison for quality-related documentation projects across multiple sites and customers.
• Monitor and report progress of documentation and training projects, ensuring on-time delivery and effectiveness.
• Conduct gap analyses and audits to identify improvement opportunities in training and quality documentation systems.
• Drive process improvement initiatives within the scope of quality systems and project management.

Qualifications:

• Bachelor's degree in Business, Quality Management, Technical Writing, or related field preferred.
• 5+ years of experience in project management and technical writing, preferably within a 3PL, logistics, or regulated industry. Strong knowledge of quality systems, document control, and training program development. (ISO, TQM, etc)
• Exceptional written and verbal communication skills, with proven ability to translate complex requirements into user-friendly documents.
• Proficiency in project management tools and software (e.g., MS Project, Smartsheet, or similar).
• PMP certification or formal project management training preferred.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical skills and attention to detail.

Travel

This position will have the ability to travel up to 50% domestically to support multi-site initiatives and customer engagements.

Benefits:

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online. Want to join an organization with an inclusive work culture? No need to look any further. Apply now!

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