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Hourly Range
$90,000.00 - $135,000.00
Overview Provide advanced technical services to customers. Serve as the subject matter expert or primary point-of-contact to end-users for escalated incidents. Coordinate, install and maintain the efficient and effective functioning of the hardware, software, and network systems for a department/University. Apply knowledge of principles, practices, and procedures of a field of specialization to complete difficult assignments. Interpret and communicate information, ideas, and instructions clearly, accurately, and persuasively both verbally and in writing including materials intended for distribution. At a minimum the staff member applies comprehensive knowledge of institutional principles, concepts, practices, standards, policies and procedures at the department level; is moderately strategic in nature and assignments are complex; decisions are guided by obscure guidelines and policies and can have a short term impact to the areas of which they are accountable; requires comprehensive best practice expertise. Lab Instrument Integration: Facilitate and manage seamless connections between proprietary lab equipment and computing systems, ensuring optimal data flow, compatibility, and system performance. Data Storage and Lifecycle Management: Collaborate with researchers to design, implement, and maintain secure, scalable storage solutions and data retention policies to support research workflows, long-term accessibility, and compliance requirements. Advanced Technical Support and Incident Management: Provide tier 2 and tier 3 technical support for escalated issues related to hardware, software, networking, and specialty computing devices, ensuring timely resolution and minimal downtime. System Maintenance and Technical Optimization: Conduct regular system health checks, software updates, and preventative maintenance to address technical debt, minimize disruptions, and optimize computing infrastructure. Security and Compliance Oversight: Ensure lab systems adhere to security protocols and regulatory compliance standards through proactive risk assessments, security audits, and documentation of hardware assets and security controls. Knowledge Transfer and Training:Develop knowledge base articles, technical guides, and training sessions to empower lab staff with best practices for equipment use, data management, and basic troubleshooting. Required Skills and Abilities 1. Well-developed analytical and problem-solving skills. 2. Well-developed interpersonal, written, communications and organizational skills. 3. Strong working knowledge of information technology applications, processes, software, and equipment. 4. Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor. Preferred Education, Experience and Skills Master's Degree and two years of experience developing and maintaining an Information Technology system, application, service, or product for daily use in a complex dynamic academic research environment with demonstrated proficiency in Computational Thinking and Critical Thinking.
Principal Responsibilities
1. Responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, wired/wireless/data/security network, specialty computing devices and related hardware and software. 2. Responsible for responding to and resolving complex technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques. 3. Assess and recommend computer hardware needs. 4. Assist with the development of KB articles and training documents. 5. May oversee and lead a team of level 1 & 2 technicians. Required Education and Experience Bachelor's Degree and four years of experience or equivalent education and experience.
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
Health Requirements
Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.
Posting Disclaimer
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.
The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note
Yale University is a tobacco-free campus.
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