RSM

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

RSM is a leading provider of audit, tax, and consulting services to middle-market businesses and entrepreneurs across a broad range of industries. Our Outsourced Solutions and Managed Services team acts as a strategic bridge between business development, practice leadership, customers, and internal operations. As we continue to build and scale our Managed Services Practice, we are seeking a dynamic and experienced Knowledge Manager to lead the development, organization, and optimization of knowledge assets across the practice.

This role is ideal for someone who thrives in a startup-like environment and is passionate about enabling teams through structured knowledge sharing, digital enablement, and continuous improvement.

Job Responsibilities:

• Contribute to the design, implementation, and maintenance of knowledge management strategies and libraries that support service delivery, innovation, and operational excellence.
• Collaborate with cross-functional teams to capture, curate, and maintain knowledge assets, including playbooks, process documentation, FAQs, and training materials.
• Collaborate with RSM knowledge managers to develop and maintain a centralized knowledge repository, ensuring content is accurate, up-to-date, and easily accessible.
• Partner with service line leaders and delivery teams to identify knowledge gaps and implement solutions to close them.
• Facilitate onboarding and continuous learning by integrating knowledge resources into training programs.
• Collaborate with RSM knowledge managers to drive governance for content lifecycle management, including version control, archiving, and content review processes.
• Promote a culture of knowledge sharing and continuous improvement through internal campaigns, workshops, and enablement sessions.
• Leverage analytics to assess knowledge usage and effectiveness, and provide regular insights to improve content and delivery.
• Support digital transformation initiatives by aligning knowledge management practices with system workflows and service readiness.

Required Qualifications:

• 4+ years of experience in knowledge management, content strategy, or a related role within a client-facing or professional services organization.
• Bachelor’s degree, or a related experience.
• Proven experience implementing knowledge management systems and frameworks.
• Strong understanding of digital tools, collaboration platforms, and content management systems.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Demonstrated ability to work across teams and influence without direct authority.
• Proficiency in English, not only verbally and writing, technical writer level, write in English.
• Knowledge of SharePoint site and content management

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.