Uniphore

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Uniphore is looking for a high-impact Senior Manager to support our Product GTM & Operations function. In this IC role, you will help drive our product strategy across AI product lines by supporting pricing models, operational processes, vendor relationships, and GTM enablement. You’ll work cross-functionally with Product, Finance, Engineering, and Sales to ensure the business side of product management is scalable, efficient, and aligned with company goals.

This is an excellent opportunity for a detail-oriented and analytically strong operator with experience in business operations, finance, and/or product strategy within enterprise SaaS or AI.

Operational Analytics & Product Economics

• Track product-level COGS across compute, storage, and third-party dependencies and evaluate margin performance.
• Directly manage cost optimization initiatives
• Help refine and maintain the product credit/token usage system in collaboration with Product and Finance teams.
• Partner with RevOps and Legal to support quoting, billing, and non-standard order form workflows.

Vendor & OEM Support

• Support the evaluation and ongoing management of key technology vendors and OEM partnerships.
• Coordinate with internal stakeholders during contract renewals and escalations.

Product Operations

• Drive the Enablement of the product strategy by working with the Product managers and Product leaders to ensure that the product vision and roadmaps are defined and delivered.
• Partner with technical product managers to ensure that the Product delivery lifecycle activities and software delivery lifecycle activities work together to deliver application and platform capabilities to the customer.

Monetization Strategy & Execution

• Support leadership in managing the monetization roadmap across pricing models.
• Assist in developing pricing structures aligned with infrastructure costs and customer value.
• Build and maintain financial models to evaluate pricing and packaging scenarios and support go-to-market strategies.
• Conduct pricing research and competitive analysis to support decision-making.

GTM Enablement & Cross-Functional Coordination

• Develop internal documentation and enablement materials for Sales, Success, and Marketing teams related to pricing and packaging.
• Assist in sales training initiatives to ensure GTM teams are aligned with new product and pricing rollouts.
• Serve as a key point of contact for cross-functional escalations tied to monetization, pricing, and commercial operations.

Qualifications

• 5–7 years of experience in business operations, pricing, consulting, finance, or product strategy—ideally in SaaS or enterprise AI.
• Strong analytical, modeling, and problem-solving skills.
• Experience supporting GTM teams, vendor relationships, or product commercialization initiatives.
• Knowledge of AI or cloud infrastructure costs and consumption models is a plus.
• Ability to manage complex project with competing priorities while influencing cross-functional teams is a must
• Excellent written and verbal communication skills.
• Bachelor’s degree in business, finance, engineering, or related field (MBA a plus).

Hiring Range:

$186,900 - $257,000 - for Primary Location of USA - CA - Palo Alto

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

USA - CA - Palo Alto

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.