OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
We are seeking a skilled and motivated AV Technician II to provide advanced, Tier 2 support for video conferencing and AV systems in executive and specialty environments. This role involves proactive monitoring, troubleshooting, maintenance, and hands-on support for high-profile events and user interactions. The ideal candidate will possess strong technical skills, a customer-first mindset, and the ability to resolve complex AV issues quickly and efficiently.
KEY RESPONSIBILITIES:
- Serve as the primary on-site AV technician, resolving the majority of in-room technical issues independently
- Monitor and respond to VC alerts and outages in executive and specialty spaces
- Act as the Tier 2 escalation point for all unresolved Tier 1 AV/VC issues
- Provide event support and kickoff for in-person, hybrid, and virtual (Zoom) meetings and webinars
- Assist with AV project deployments: new builds, asset management, commissioning, and testing
- Support high-visibility events including live broadcasts, A/V switching, audio (A1), streaming, and video production
- Deliver white-glove support to C-level executives and high-profile users
- Perform root cause analyses and assist in trend tracking to reduce recurring issues
- Perform routine maintenance and break/fix repairs on all AV/VC equipment
- Accurately document all service tasks, incidents, and project activities
- Monitor and manage local/global VC endpoints and related infrastructure
- Support Tier 1 team members by offering guidance on signal flow and inspection protocols
- Open and manage Cisco TAC cases and vendor RMAs as needed
- Oversee inventory tracking of AV/VC gear, consumables, and spare parts
- Ensure installations meet client AV standards and quality benchmarks
- Partner with New Build Delivery Project Managers to provision and deploy VC/VIO hardware in new locations
- Stay current on evolving AV technologies and proprietary client tools
ESSENTIAL CRITERIA:
- Proven ability to work independently in a fast-paced, customer-facing environment
- Creative and methodical problem-solving approach to AV/VC technical challenges
- Experience with AV systems and hardware such as Neat, Q-SYS, Dante, Cisco, Crestron, Extron, Shure, ClearOne, and other signal flow components
- Strong interpersonal skills with the ability to de-escalate high-stakes situations and deliver outstanding client service
- Willingness to learn and align with client culture and expectations
- Ability to work collaboratively as part of a technical team
- Comfortable with physical aspects of the job, including lifting equipment and hands-on integration work
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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Pay Range
$75,000—$80,000 USD
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