Jackson Health System

Department: Jackson Health System - Central Utilization Review

Address: 1611 NW 12 Ave., Miami, FL 33136

Shift details: Full time Days, 8:00 am - 4:30 pm, weekend shift once a month (remote role with on-site responsibilities monthly/bi-monthly)

Why Jackson:

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Summary

The Clinical Resource Coordinator is a professional member of the health care team who has 24hour/7day accountability for the coordination, monitoring and management of patient care resources to promote cost effective delivery of patient care services at the appropriate level while maintaining a standard of quality patient care for all patient populations. The Clinical Resource Coordinator acts as a resource to all levels of staff in defining / implementing and evaluating patient care and nursing practice standards utilizing clinical expertise, the nursing process, current concepts/principles of case management/utilization management/disease management, quality improvement, clinical practice and health care trends. This professional member of the healthcare team maintains compliance with current regulatory standards and new regulatory regulations, clinical and financial, and promotes such compliance as part of daily operations amongst all team members. The Clinical Resource Coordinator performs specific job criteria/performance standards according to prevailing applicable Jackson Health System, professional and regulatory standards.

Responsibilities

• Leads the assessment, planning, implementation and evaluation for new department models/initiatives.
• Identifies practices issues, systems issues and trends utilizing medical criteria, clinical data systems and protocols.
• Performs problem resolution activities to maintain quality patient care.
• Presents at administrative meetings. Case Management and Social Work metrics and productivity to include but not limited to: length of stay (LOS), case mix index (CMI), discharge barriers, resource utilization, discharge planning and level of care.
• Management oversight of patient throughput: assessment and evaluation to determine appropriate level of care and appropriate admission status (inpatient, observation, outpatient procedure), beginning with point of entry continuing through discharge.
• Follow up in the outpatient setting for patients enrolled in the CRM Placement EDP program.
• In the event that Manager for Clinical Resource Management is not available, visit facilities to evaluate and determine patient appropriateness in the current level of care as needed.
• Work in collaboration with Manager for Clinical Resources Management to transition CRM Placement EDP program patients to the appropriate level of care as needed.
• Management oversight of the Clinical Care Coordinator's performance regarding the level of care along the continuum (e.g. effectiveness of medication, treatments, pain status, discharge plans) and individualizing the plan of care including their role in re-enforcing teachings and discharge planning.
• Maintain leadership visibility, supporting service excellence initiatives and focusing on improved employee satisfaction.
• Rounding on patient units to identify barriers to staff performance and discharge barriers.
• Create and implement Corrective Action Plans (CAP) for problem resolution and escalation of issues/problems preventing efficient performance.
• Coordinates day to day CRM operations for designated areas including program development/implementation/outcomes, staffing, liaison with PROS / MCOS / regulatory/community agencies, revenue cycle department, length of stay initiatives, Physician Adviser activities and evidenced based practices.
• Provides management oversight for referral and problem resolution of complicate discharges.
• May provide management oversight for referral and problem resolution of complex discharges.
• Collaborates with family, Attending physician, Chief Utilization Officer, Utilization Management Committee, and Discharge services providers for a safe discharge plan.
• Concurrent review of employee schedules for appropriate staffing coverage based on patient census.
• Collaboration with the Chief Utilization Officer related to the Utilization Management Committee, case consultation activities, negotiation of patient placement at appropriate level of care and evaluation of patient's medical plan of care.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience

Generally requires 3 to 5 years of related experience.

Preferred Experience

• At least 3 years' experience in Utilization Review, strongly preferred.
• Utilization Review supervisor experience a plus.

Education

BSN or Bachelor's degree in related field is required. Master's degree is preferred.

Credentials

• Valid Florida RN license is required.
• Must meet and maintain valid and current all unit specific and organizational skills/competencies, certifications/licensures, as required by regulatory and/or nursing standard of practice for the specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.