Just Eat Takeaway

Position: Key Account Manager - Grocery

Department: Grocery

Reporting to: Team Lead Grocery

Location: Italy (with up to 50% travel)

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

We are looking for a motivated and results-oriented Key Account Manager to support the expansion and growth of our partner portfolio in the Grocery sector, with a specific focus on regional GDO chains. This role will be responsible for both acquiring new partners and managing them, acting as a point of reference to ensure performance and objective achievement.

The role involves commercial negotiation activities in the territory, managing relationships with acquired partners, and coordinating with internal teams to ensure an excellent partner experience. You will report to the Team Lead Grocery and travel up to 50% of the time.

These are some of the key ingredients to the role:

• Acquisition of regional GDO chains: Identify high-potential brands, conduct commercial negotiations, and finalize agreements to bring them onto the platform.
• Post-onboarding client management: Act as the main point of contact for acquired partners, ensuring compliance with operational standards and supporting them in optimizing their performance.
• Implementation of growth strategies: Collaborate with partners to implement promotional plans, catalog updates, and commercial initiatives aimed at increasing orders and improving user experience.
• Pipeline management and reporting: Monitor commercial opportunities and partner performance, sharing periodic updates with internal teams.
• Cross-functional collaboration: Coordinate with internal teams (Catalog, Operations, Marketing) to ensure rapid onboarding, operational support, and continuous improvement actions.

What will you bring to the table?

• Previous experience in commercial development and/or account management roles, preferably in FMCG, retail, or tech companies.
• Experience in direct client management, with a focus on performance, business growth, and maintaining long-term relationships.
• Excellent negotiation and communication skills, with a results-oriented approach and the ability to build trusting relationships.
• Knowledge of Large-Scale Retail Distribution (GDO) dynamics, particularly regional chains.
• A proactive approach and customer success orientation, with attention to operational and commercial details.
• Fluent in Italian and a good level of professional English.
• Proficiency in Google Suite (Sheets, Gmail, Slides) and good data analysis skills.
• Availability to travel regularly to manage negotiations and meetings with partners in the territory.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!