Stanford Health Care

1.0 FTE Full time Day - 08 Hour R2548631 Hybrid 108480036 TDS Software Design Development Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

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Day - 08 Hour (United States of America)

About Stanford Medicine

At Stanford Medicine, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion, and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians and researchers are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

Summary:

We are looking for an Associate User Experience Designer to join our integrated, cross-functional team. This role is a hybrid position that requires days on site at our main office, on occasion at the hospital, and work from home. This is a special opportunity to contribute to the innovation and delivery of our digital touchpoints across web and mobile, helping us fulfill our mission of healing humanity through science and compassion, one patient at a time. As a practitioner of human-centered, data-informed design, the Associate User Experience Designer will contribute end-to-end to deliver solutions that are effective, meaningful, and pleasurable for the intended users: externally for patients and their families, internally for medical professionals. This position will work collaboratively within the software development team to build and enhance our digital products, helping to conduct design research, and present work to Executive Leadership.

Ideal Candidate/Minimum requirements:

Our Ideal Candidate will have 1 -2 years’ experience in User Experience design or similar discipline that would likely provide the required knowledge, skills, and abilities for this field; Experience generating insights through advanced research practices and continuous discovery (generative, evaluative); Cultivate shared understanding through facilitation, sketching, workshops, patient engagement at the bedside, in the home, and more; Make sense of complexity through framing of problem and vision, diagrams, and information architecture; Communicate user experience through patient personas, stories, journeys maps; Iterate toward optimal solutions through experiments and prototypes, ranging from hand-made artifacts to interactive digital simulations; Communicate and document design decisions and collaborate closely with other team members in business and development, partnering to resolve implementation issues and ensure quality.

Preferred Skills:

With additional preferred experience and skills in contributing on projects that required knowledge of mobile platform requirements, internet/web requirements, CMS, design tools, and deliverable protocols; Solid understanding of user-centered design principles and Design Thinking methodology; General understanding of UX design for mobile and web, responsive, accessibility standards, technology trends, and demonstrable design skills; Ability to use visual thinking, storyboards, sketching, and communication design to create breakthrough interaction design; General understanding of fundamental visual design disciplines (typography, iconography, composition, color, composition, layout, etc.); Meticulous sense of detail and ability to seek out simple solutions to complex design challenges; Proficiency with design tools such as Adobe AEM, XD, Sketch, or similar programs (Figma, Photoshop, Illustrator etc.); Degree in Graphic Design, Design Communication, Human-Computer Interaction, or equivalent experience in a work-related field/program.

This is a Stanford Health Care job.

A Brief Overview

The Associate UI/UX designer helps define the customer experience, including online, email, and mobile touch points, to support the organization's strategies and goals relative to external communications at Stanford Hospitals and Clinics. This position will work collaboratively within the software development team to build, enhance and improve UI flows as well as produce the final interfaces. The Associate UI/UX designer has schooling in experience design, has a basic understanding of interaction design patterns/ trends, and knowledge of simplistic UX design and how it impacts user experience, loyalty, and consumer satisfaction.

Locations

Stanford Health Care

What you will do

• Help with the design, operation, and functionality of SHC products from conception to implementation
• Create and assist with user interfaces, interactions and flows to improve overall user productivity and experience
• Contribute to the design group's efforts to enhance the appeal of the organization's online offerings
• Create, assist and develop interaction design spec documents including conceptual models, user flow diagrams, wireframes, page schematics, mockups and prototypes
• Work closely with the senior designs and development team to help create visually appealing and user friendly internal/external company web pages including graphics, animation and functionality
• Work closely with the design and development team to implement pages or applications into production; partnering to resolve implementation issues
• Design web page layout and online content, user interface graphics, icons, color schemes, content and infrastructure for new product release and new web-hosted product offering

Education Qualifications

• BA/BS in fine arts, graphic arts, human factors from an accredited college or university or equivalent experience ina a work related field/discipline.

Required Knowledge, Skills and Abilities

• Basic understanding of UX design for mobile and the web, technology trends, and demonstrable design skills
• Basic visual sensibilities, ability to use visual thinking, storyboards, sketching, and communication design to create breakthrough interaction design
• Basic understanding of fundamental visual design disciplines (typography, iconography, composition, color, composition, layout, etc.)
• Basic level proficiency the Adobe Creative Suite or similar programs (Photoshop, Illustrator etc.)
• Basic experience working with HTML5, CSS3 and other front end programming languages
• A strong interest in lean and agile user-centered approaches and methodologies
• Ability to approach a project from multiple angles with a creative-out of the box design approach and deliver on a variety of solutions
• Ability to effectively communicate with all levels of the organization
• Ability to work on multiple overlapping projects

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LI-AK1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $36.71 - $47.71 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.