UW Medicine

PROGRAM OPERATIONS MANAGER - INPATIENT CARE MANAGEMENT (100% FTE, DAY SHIFTS)

Req #:

247410

Department:

HARBORVIEW - SOCIAL WORK

Posting Date:

06/27/2025

Closing Info:

Open Until Filled

Salary:

$7,548 - $11,322 per month

Other Compensation:

Shift:

First Shift

Benefits:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

Req #: 247410 Department: HARBORVIEW - SOCIAL WORK Posting Date: 06/27/2025 Closing Info: Open Until Filled Salary: $7,548 - $11,322 per month Other Compensation: Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. Harborview Medical Center – Social Work has an outstanding opportunity for a Program Operations Manager with Inpatient Care Management..

WORK SCHEDULE

• 40 hours per week
• Day Shift

POSITION HIGHLIGHTS

• Be the primary point of contact and coordinator for Inpatient Care Management
• Perform care coordination tasks required to successfully run different programs in care management that will make it easier to move patients to the appropriate level of care
• Serve as the keystone for care coordination within the department, the health care team including: physicians, advanced practice providers, RNs, rehabilitation specialists, social services and external agencies
• Identify the clinical targets and milestones for discharge and lead efforts to eliminate barriers, as needed
• Ensure effective communication of the transition plan to all care team members and facilitate HMC appointment
• May also be involved in process improvement initiatives and other special projects as assigned by Care Management Director

PRIMARY JOB RESPONSIBILITIES

• Facilitate discharges process by making easily navigated by early readiness
• Quality improvement, including: monthly QI meeting and reporting, policies and procedures, regulatory (licensure, credentialing, DOH/WAC changes), Safety Net, departmental standards/data/reports, downtime disaster planning and development of billing
• Training and education, including: centralizing onboarding and standardizing onboarding materials, grand rounds, continuing education and working with students
• Work on grants and contracts, including but not limited to: Grant seeking, Hopelink, Medical Legal Partnership, DSHS onsite work, legal tracking/guardianship invoice oversight

Strong candidates will have post-acute care and/or ambulatory care experience, including coordination with different health plans.

REQUIRED POSITION QUALIFICATIONS

A Master of Social Work Degree from a program accredited by the Council on Social Work Education AND licensed as a Clinical Social Worker (LICSW) within the State of Washington. Minimum 3-5 years professional Social Work experience and effective interpersonal skills, leadership skills, and clinical expertise in the care of acute care patients. Minimum 3 years Case Management or discharge planning experience specifically in relation to patients discharging to the community from hospitals and skilled nursing facilities.

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge. Collaboration. Compassion. Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Join our mission to make life healthier for everyone in our community.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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