InterContinental Hotels Group

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

What’s on the menu for your next career move? The moment guests step into our outlets, they enter a genuinely memorable experience. As Food & Beverage Operations Manager you’ll fully support the Director of Operations, managing the daily aspects of the Restaurant, Bars, Room Service and Banqueting. You’ll also create a warm atmosphere that makes our guests feel at home in our InterContinental Rome Ambasciatori Palace.

A little taste of your day-to-day

• Ensure staff is properly trained and has the tools and equipment to carry out job duties
• Manage day-to-day staffing needs, plan and assign work. Mentoring, coaching and regular performance appraisal, providing feedback to improve productivity and team member performance
• Ensuring that your team delivers great service, professional attention and personal recognition
• Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
• Conduct routine inspections of the departments and take immediate action to correct any deficiencies
• Develop plans to implement upselling philosophy throw specific staff training
• Scheduling staff shifts and managing other HR-related tasks
• Coordinate daily Front and Back of the House operations
• Deliver Luxury service and improve customer satisfaction
• Respond efficiently and accurately to customer complaints
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to reduce waste
• Create detailed weekly, monthly, and yearly reports for revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Conduct monthly stock take & breakage analysis
• Create customized beverage offers for Events & Banquets
• Perform other duties as assigned
• Working closely with the finance team to set, monitor and refine budgets and drive revenue
• Reporting to the Director of Operations

What we need from you

• Preferred working experience in similar roles in International Luxury Hotel Brands
• Bachelor’s degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 3 years of proven Manager position experience
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Senior knowledge of Symphony PMS and Restaurant reservation system
• Problem-solving with strong verbal communication and good listening skills, for effective and pleasant interactions with guests and staff
• Customer service experience
• Strong leadership, motivational and people skills
• Knowledge of hotel operations and local activities
• Must be fluent in English & Italian language, other languages preferred
• Emotional intelligence skills, flexibility
• Passion for the hospitality field and excellence in luxury service
• Dedication to creating memorable experiences for our guests
• Financial acumen skills

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.