Raleigh, North Carolina

Job Description

Join an exciting technology team responsible for Building Automation, Security Access Systems, and Video Management Systems. The Building Automation Technician manages, programs, and monitors the City’s enterprise Building Automation System (BAS) and related security and video systems. This includes oversight of local devices and controllers for HVAC, security access, video surveillance, and lighting controls, ensuring seamless connectivity to the enterprise server. The role encompasses full-service maintenance, troubleshooting, programming, and ensuring compliance with specifications and energy efficiency standards for new construction and renovation projects.

About You:

You are a skilled technical professional with hands-on experience managing complex building systems. You have strong knowledge of Building Automation, Security Access, and Video Management technologies and are comfortable programming, monitoring, and troubleshooting advanced networks and controllers. You are organized and proactive, ready to oversee daily operations while coordinating contractors and vendors to keep city facilities safe, secure, and energy efficient. You work well both independently and as part of a team and take pride in ensuring that building systems run smoothly to serve Raleigh’s employees and citizens.

About Us:

The Engineering Services Building Automation, Security, and Controls Team is part of a dedicated, forward-thinking technology and facilities operations group within the Integrated Facility Services Division. We maintain more than 400 City buildings to ensure they are safe, comfortable, secure, and energy-efficient for employees and the public. By applying cutting-edge technology and industry best practices, we manage energy use, maintain reliable systems, and provide high-quality spaces that support Raleigh’s reputation as one of the best places to live, work, and play. As a member of our team, you will join a diverse organization recognized for innovation, sustainability, and service excellence. You will enjoy competitive benefits, professional development opportunities, and the satisfaction of making a meaningful difference every day.

Duties and Responsibilities

• Plan, schedule, and oversee maintenance, repairs, improvement work, and operational activities; conduct inspections; assess equipment conditions and determine repair/replacement needs
• Review and evaluate preventive maintenance programs; recommend and implement program enhancements to optimize performance
• Investigate and resolve operational issues; respond to inquiries and complaints; interpret policies and recommend solutions
• Perform Video Management System (VMS) activities, including requirements gathering, solution design, configuration, validation, and training
• Monitor and administer service contracts; assist in contract negotiations and vendor selection; ensure project scope, quality, and progress meet contract requirements
• Assist in preparing and monitoring budgets; manage expenditures and inventory within budget constraints
• Commission and perform verification testing for new installations of building automation, security access, and video management solutions
• Test and monitor all components of building automation and control networks for mechanical, electrical, security camera, and electronic access equipment
• Assist HVAC technicians with troubleshooting HVAC system controls and related safety devices.
• Monitor contractor work for quality control; test systems before production use; document discrepancies and communicate findings
• Monitor energy efficiency and determine repair/replacement needs for equipment.
• Program and configure building automation systems using Niagara and various controller platforms
• Monitor and troubleshoot BAS operations for optimal performance
• Perform SQL Server database verification testing
• Provide network configuration for new equipment and devices
• Participate in inclement weather and emergency response rotations; provide critical system information during outages

Typical Qualifications

Education and Experience:

Associate's degree in a related field and four years of related experience including experience at the senior or lead level

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing and Certifications

• Valid North Carolina Class C Driver’s license with a satisfactory driving record, or the ability to obtain within 60 days of hire

Additional Information

Knowledge of:

• BAS platforms, security, and control systems (e.g., HVAC, lighting, energy management)
• Supervisory principles and techniques; coaching and leading teams
• Methods for organizing, prioritizing, and monitoring work
• Project and program management
• Contract administration, vendor compliance, and quality control
• Qualitative and quantitative research principles
• Emerging technologies and industry trends
• Budget monitoring and reporting
• Relevant federal, state, and local codes and regulations
• Customer service best practices

Skill in:

• Reading and interpreting design and construction documents
• Training, coaching, and directing staff
• Managing projects and programs to meet specifications and deadlines
• Researching and applying industry solutions and best practices
• Data gathering, analysis, and reporting
• Preparing reports, documents, and presentations
• Communicating effectively with coworkers, supervisors, vendors, and the public

Ability to:

• Work independently and proactively manage multiple tasks and priorities
• Collaborate with facilities, IT, and engineering teams on complex projects
• Stay current with emerging BAS technologies and industry best practices
• Maintain a high level of attention to detail and accuracy
• Respond quickly and effectively to system alarms and critical issues

When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the City's benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.