AlertMedia

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.

Our core values drive us in our important mission of keeping people safe:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

AlertMedia is hiring an IT System Administrator to join our IT team at our corporate headquarters in Austin, TX. This role will work with other IT staff to implement and support primarily cloud-native technologies that drive productivity and engagement for our employees. This role will be responsible for managing a broad range of technologies, including Microsoft M365, Mac and Windows endpoints using MDM solutions, and other software solutions to ensure AlertMedia employees have the technology and the know-how to be productive in a hybrid-remote environment. Our team takes pride in staying up to date with the latest technologies and providing our users with top-notch support.

Who you are:

You are a kind and highly motivated, organized team player who is passionate about both technology and customer service. You are a self-starter who enjoys a challenge and thrives in a fast-paced environment providing efficient support to fellow employees. You love figuring out complex issues, learning new things, and following the latest technological advances.

What you get to do every day:

• Work with all internal teams to identify and implement necessary IT solutions
• Plan, configure and maintain all infrastructure hardware and software systems
• Assist with escalated helpdesk support tickets
• Help local, in office users with laptop issues
• Manage local IT inventory and ordering
• Manage local equipment, including resetting laptops and shipping them when necessary
• Coordinate with external hardware, software, and services vendors to provide a seamless experience for end-users, anticipate future needs, and control organizational costs
• Responsible for hands-on configuration, administration, and technical support for cloud-based and on-premise solutions
• Research emerging technologies and trends to understand how they might be used to improve or streamline existing processes
• Perform timely hardware and software upgrades as required
• Create high-quality documentation for both colleagues and end users

What you bring to the role:

• One to three years of experience with general operations at an enterprise level including internal IT and systems administration
• Expert technical troubleshooting across any platform
• Experience troubleshooting and supporting Windows and Mac devices
• Experience administering and supporting SaaS-based productivity platforms such as M365, Slack, Teams, SharePoint, Atlassian Jira and Confluence, etc.
• Experience implementing and managing Intune
• Azure Active Directory (Entra ID) experience
• Testing and implementing new versions of OS
• Networking (TCP/IP, DNS, SMTP, VoIP, file servers, firewalls, switches, Wi-Fi)
• Antivirus administration and implementation
• Access control/Security monitoring
• Assisting with testing and implementing new technologies as needed
• Experience maintaining inventory and software asset management
• Tons of energy, humor, compassion, and enthusiasm
• The ability and desire to work in a fast-paced challenging environment
• Demonstrated willingness to learn and adapt to changes in technology
• Outstanding communication skills and ability to effectively work cross-functionally
• This position is a full time, in office Monday - Friday located in Austin, TX
• Must reside in Austin, TX area or the surrounding areas
• This position is not eligible for visa sponsorship

Why you’ll love working at AlertMedia:

• Competitive Base Salary + Company-Wide Bonus program
• Generous and flexible time and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 9 years in a row and numerous other national awards
• Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
• Ongoing career development opportunities with our Learning & Development team

About AlertMedia:

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

AlertMedia does not sponsor.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/