At Amazon, we are building a world class last mile operation with Amazon Flex as a cornerstone of this strategy. Amazon Flex works directly with independent contractors, called delivery partners, to make deliveries to our customers. With Amazon Flex, delivery partners are their own boss, build their own schedule, and choose from different types of delivery opportunities (e.g. Amazon Fresh, Whole Foods Market, and Amazon Logistics). Amazon Flex is powered by a mobile app that works in sync with our advanced systems and processes, allowing delivery partners to secure delivery offers, track their delivery progress, and more. The ideal candidate thrives in an ambiguous environment, is a business owner who understands the key levers to drive high performance, and can operationalize and scale those levers. They dive deep, using excellent analytical and problem solving skills to identify root causes and develop action plans. The ideal candidate also communicates effectively with internal and external stakeholders across various levels in the organization, building strong relationships based on collaboration and trust. The ideal candidate also has the ability to stay focused when working autonomously.
Our team is currently field by design. PMs will work from an Amazon corporate office or field location daily (5 days a week). Travel may be required up to 50% of the time.
Key job responsibilities
A day in the life
The FISX team, is responsible for the critical pillar of F1 Pitstop. F1P is a long-term program that aims to transform the Flex pick-up experience through a combination of technological and operational enhancements, with a focus on improved efficiency, speed, and cost optimization. Changes will be driven by incremental, process-focused improvements over time. Significant cross-functional partnership, priority negotiation, and resource alignment across teams will be critical for success.
About the team
In a world saturated with gig economy options, we aspire to set the standard for Delivery Partner experience as a team of Program Managers. Our long-term focus is to deliver a best-in-class delivery partner in-station experience for both pickup and returns. As the demand for our platform grows among a rapidly expanding range of businesses, we are dedicated to innovating and automating processes on behalf of our DPs to improve their in-station experience. This approach is essential to enhance the scalability of our work, while we also maintain a commitment to onsite observations and problem solving.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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