OVH

Job Summary

The Salesforce CRM Engineer will be responsible for administrating, maintaining, and developing our CRM systems and developing integrations with other internal systems. The candidate will be working on large projects including product support, systems implementation, process flow enhancements, customer sales and support system design, data integrations, and user interface design. Candidate will participate in project planning, development, user acceptance testing, and maintaining site reliability in a production environment. The Salesforce CRM Engineer is responsible for delivering project-oriented tasks and day-to-day tasks to support the Marketing and Sales Team initiatives.

Essential Duties & Responsibilities

• Responsible for Salesforce CRM administration and development. Will include integrations with other internal systems used for customer sales and customer support data.
• Automating data integrations between internal systems
• Work with the Marketing and Sales leadership team to improve customer sales and support cycles.
• Design, develop, and implement processes, systems, and technology to support and enhance the operations system support function.
• Implement and improve systems user interface per business operations requirements.
• Interface with all levels of management to provide updates on initiatives and issues.
• Collaborate with other technical teams to improve business processes and data flows.
• Document all process flows and requests. Implement policies and procedures
• Support email server and email deliverability to customers.

Minimum Requirements

• 3+ years of System Support Engineering role in a large corporate environment preferred.
• BA or BS degree in an Information Systems, Computer Science, or related field preferred.
• Excellent communications, interpersonal skills, and team oriented
• Familiarity with administrating, maintaining, and troubleshooting Support System Applications. Experience with Salesforce or similar competitors.
• Experience in writing/maintaining SQL and programming languages like JavaScript, python, perl, or similar.
• Familiarity with integrating disparate systems (i.e., implementing workflows that integrate across systems via REST API calls).
• Experience with Server virtualization and server OSS such as Windows Server editions and Linux distros is required. Linux/Unix Administration, or Linux system familiarity.
• Some experience or exposure to operations support and remediation.
• Fundamental knowledge of networking, storage, virtualization, containerization technology, and data center operations
• Experience in managing email servers and understanding business email deliverability requirements and monitoring.
• Ability to implement and update policies and procedures around system implementations and updates.
• Other tools experience desired: MS Dynamics, CISCO UCCE or other telephony services, database management