DHL

This position is responsible for delivering DHL commitment to customers, meeting day-to-day operations requirements of the customers as indicated in Standard Operating Procedure (SOP). Ensure FTY understands and acknowledges customers’ requirements and standards.

1/ Main Responsibility:

• Ensure KPI and customer’s SOP follow up 100%.
• Meet customer's agreed performance metrics in the least cost manner.
• Handle shipments by strictly following up with customer requirements indicated in SOP.
• Ensure issues are tackled immediately and escalate to Team Leader/Manager when there are potential claims or cost impacts.
• Continuously identify service gaps, make recommendations and implement solutions to enhance greater customer’ satisfaction.
• Distribute all instructions/ suggestions to vendor/customer for best shipment arrangement.
• Decide to instruct carriers for Booking/space release when necessary.
• Communicate with customers, DHL network and local customers to ensure all cargo is properly arranged in line with SOP and/or other special customer’s requirements, carriers, local authorities.
• Ensure that all cargo has been released/delivered on time without extra charges incurring.
• Ensure proper follow-up with all outstanding matters.
• Ensure all assignments are met within the specified deadline.
• Ensure good teamwork to cooperate with others to contribute to Team leader in developing workload.
• Other assignments as per Team Leader's request.

2/ Job Requirements

• Prefer at least 1 year of experience in logistics, and forwarding.
• Bachelor’s Degree Certificate.
• Good at Microsoft Office applications.
• Fluent in written and spoken English.
• Good analysis skills, results orientation and good teamwork skiil.

3/ Working Location: Etown 2 Building, No. 364 Cong Hoa Street, Tan Binh District, HCMC