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Department:
Facilities & Event Services
Time Type:
Part time
FLSA Status:
Non-Exempt
Job Description:
Summary:
The SEC Front Desk Assistant provides support for the various Recognized Student Organizations (RSOs) and Division of Student Affairs offices located together on the Mary Graydon Student Center (MGSC) 2nd and 3rd floors. The SEC Font Desk Assistant may serve as the first point of contact for many of the students, faculty, staff, parents, and others who are in search of an organization or department within the Student Center. The Assistant provides general office support to team members in a variety of ways supporting the general mission of the Student Engagement Commons.
Essential Functions:
1.) Customer Service
- Facilitate solutions to concerns that come to the attention of the front desk regarding event space setups, AV support, lockouts, lost and found, housekeeping issues, and minor facility maintenance request.
- Maintain a working knowledge of programming happening in the building, and facility needs. Communicate and report any security or safety concerns to the appropriate parties.
2.) Office & Administrative Support
- Serve as an additional agent to answer the University Information Line.
- Manage gaming system in Eagle’s Landing on the MGSC 2nd floor.
- Assist in the general upkeep of common spaces on the floor, assist in keeping keys, security of office spaces, rearranging furniture, and keeping an inventory of supplies for the various rooms.
- Maintain adequate stock of office/printing supplies, informing supervisors of necessary supply orders.
- Assist departments within the Student Engagement Commons with projects and other administrative tasks.
3.) Communications
- Maintain the presence of the reception desk including adequate supply of educational and informational materials (maps, event needs, etc.).
- Be timely and professional in all written and verbal communication with the Student Engagement staff and AU community members.
- Complete timely and accurate reports for supervisor as requested (room counts, lost and found, lockout, etc.).
- Complete and submit bi-weekly timesheets in accordance with the pay schedule.
4.) Other Duties As Assigned
Position Type/Expected Hours of Work:
- Part-Time.
- 10-15 hours/week.
- Monday – Sunday, between 9am-8pm, occasional late-night work available.
- Federal Work Study (FWS).
Salary Range:
Required Education and Experience:
- High School diploma or equivalent.
- Must be an active full-time undergraduate student at American University.
Preferred Education and Experience:
- Understanding of student involvement.
- Excellent communication skills, both written and verbal.
- Strong organization skills and attention to detail.
- Ability to adapt to and work in a fast-paced, ever-changing environment.
- Ability to work effectively with diverse constituencies.
- Ability to maintain confidentiality.
- Ability to work collaboratively.
Other Details
- This position is available only to enrolled American University students.
- Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- American University is an E-Verify employer.
- Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.
Current American University Employees
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
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