State of Iowa

Job Description

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking a Business Analyst (BA) and Quality Assurance (QA) Manager!

This role will oversee and inspire the BA and QA team. This critical role involves driving team performance, engagement, and professional development while strategically managing resource allocation to align with project priorities and product lines.

Key Responsibilities:

• Lead and manage the Business Analyst and Quality Assurance team, ensuring high performance, engagement, and professional development.
• Oversee resource allocation across state agency projects, aligning team members based on capacity, skills, and project priorities.
• Monitor and evaluate team performance, conducting regular one-on-ones, coaching sessions, and performance reviews.
• Foster a collaborative and accountable team culture, promoting continuous improvement and professional growth.
• Lead the creation, maintenance, and continuous improvement of standardized Business Analysis and Quality Assurance methodologies, processes, and documentation templates across all departments and fusion teams.
• Define and implement best practices for BA/QA, including adherence to tools, naming conventions, methodologies (Agile, Waterfall), test case standards, and documentation protocols to ensure consistency and quality across the organization.
• Act as the enterprise-wide point of reference for BA and QA practices, providing guidance, governance, and support to ensure alignment with organizational standards and strategic goals.
• Work closely with Product Owners, Project Managers, Executive Technology Officers (ETOs), and technical leaders to ensure business analysis and quality assurance efforts align with strategic goals.
• Establish and clearly communicate initiative expectations, deliverables, and success criteria to ensure alignment and accountability across teams.
• Actively participate in planning sessions, status meetings, and governance reviews, contributing to the continuous improvement of the product delivery lifecycle.
• Develop and manage reporting processes to track BA/QA performance, including metrics related to project outcomes, defect detection, documentation completion, resource utilization, and backlog health.
• Provide leadership with insights on team performance by analyzing data and highlighting trends, strengths, and areas needing improvement to support strategic decision-making.

Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

Employer Highlights:

The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment- Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

Background Check Requirements:

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university and experience equal to six years of full-time professional work in information technology systems management which included two years of management experience in information technology;

OR

an equivalent combination of education and experience substituting the equivalent of six months of full time work experience in information technology for one year of the required education to a maximum substitution of two years;

OR

substitution of one year (thirty semester of equivalent hours) of graduate level course work in Computer Science or Management Information Systems for one year of the required work experience to a maximum substitution of one year;

OR

employees with currentcontinuous experience in the state executive branch that includes experience equal to thirty months of full time work as an Information Technology Specialist 4;

OR

employees with currentcontinuous experience in the state executive branch that includes experience equal to eighteen months of full time work as an Information Technology Specialist 5;

OR

employees with current continuous experience in the state executive branch that includes experience equal to one-year full time work as an Information Technology Administrator 1.

For additional information, please click on this link to view the job description (Download PDF reader).

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

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