EOS IT Solutions

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

We are seeking a highly experienced and strategic Data Centre International Service Director to lead the global service delivery and operations of a key client’s Data Centre and Test Dev environments. This senior leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment.

You will lead a diverse, globally distributed team—spanning field technicians, project managers, and service excellence roles—and serve as the primary contact for client stakeholders. Success in this role requires a blend of deep technical expertise, strong leadership, financial oversight, and the ability to drive innovation and continuous improvement in a high-performance service environment.

KEY RESPONSIBILITIES

Strategic Leadership & Direction

• Set and execute the vision for global data centre service delivery in alignment with customer goals, EOS strategy, and industry best practices.
• Own the service roadmap, identifying growth opportunities and emerging needs within the data centre and Test Dev landscape.
• Act as the senior point of contact for client stakeholders regarding all data centre service delivery matters, ensuring trusted and transparent communication.
• Champion a culture of customer-centricity, accountability, and operational excellence across global teams.

Service Delivery Management

• Oversee the end-to-end lifecycle of service activities: installations, maintenance, support, and incident management.
• Monitor and manage adherence to SLAs, KPIs, and OLAs, ensuring exceptional performance and timely escalation of issues.
• Conduct regular service reviews and present detailed performance reports (e.g. QBRs, ABRs, workshops) to internal and client leadership.
• Ensure alignment between service teams and internal functions such as PMO, HR, and innovation to support consistent delivery across regions.

Operational Excellence & Continuous Improvement

• Lead operational transformation initiatives using CSI and Lean Six Sigma methodologies.
• Standardise processes, implement service frameworks, and optimise resource allocation for maximum efficiency.
• Champion adoption of service management platforms, automation tools, and reporting systems to improve scalability and visibility.
• Ensure quality control and governance standards are met across all service engagements.

Team Leadership & Development

• Lead, mentor, and grow high-performing global teams, with a focus on development, succession planning, and retention.
• Foster collaboration across regions, cultures, and disciplines to maintain a cohesive, results-driven service organisation.
• Promote EOS values and culture through strong leadership, recognition, and employee engagement initiatives.

Commercial Oversight & Vendor Management

• Own the commercial performance of service delivery operations, ensuring accurate billing, cost allocation, and financial transparency.
• Manage vendor and third-party partner relationships, holding them accountable to contract terms and service levels.
• Support contract renewals, pricing negotiations, and RFP development for future service expansions.

Compliance, Risk & Security

• Maintain awareness and enforcement of regulatory requirements (ISO 27001, NIST, PCI-DSS, etc.) in data centre environments.
• Implement risk assessment and mitigation strategies to ensure service continuity and infrastructure security.

REQUIREMENTS & QUALIFICATIONS

Technical Knowledge

• Deep understanding of data centre infrastructure—compute, networking, storage, and security.
• Familiarity with orchestration tools, monitoring systems, and infrastructure automation.
• ITIL certification or equivalent experience with service management frameworks.

Leadership & Experience

• 10+ years’ experience in IT service delivery, with a proven track record leading global data centre operations.
• Experience managing large, complex teams across geographies and time zones.
• Demonstrated success in client-facing roles with strong relationship-building skills.
• Experience with service delivery financials, including OPEX/CAPEX, budgeting, and P&L management.

Soft Skills & Communication

• Strong executive presence with the ability to present to C-level stakeholders and clients.
• Excellent verbal and written communication skills, capable of translating technical concepts into business value.
• Skilled in conflict resolution, negotiation, and influencing without authority.

Desirable

• Degree in a relevant field (Engineering, Computer Science, Business, or similar).
• Experience in managed services, cloud environments, or digital transformation projects.
• Flexibility and willingness to travel internationally to meet client and team needs.