We are looking for a Quality Manager with a Black Belt certification in Six Sigma to oversee our BPO operations quality teams. This role requires a strong understanding of Six Sigma methodologies and a proven track record of implementing successful quality improvement projects and managing quality teams. The ideal candidate will be a highly motivated and results-oriented individual with excellent communication, analytical, and problem-solving skills.
Key Responsibilities:
- Develop and implement quality management systems: Establish and maintain robust quality management systems (QMS) aligned with industry best practices and regulatory requirements.
- Conduct quality audits: Perform regular internal and external quality audits to identify areas for improvement and ensure compliance with established standards.
- Drive Six Sigma initiatives: Lead and participate in Six Sigma projects to identify and eliminate root causes of defects, reduce process variation, and improve operational efficiency.
- Analyze data and generate reports: Collect, analyze, and interpret data related to quality performance, identify trends, and generate reports to track progress and communicate findings to stakeholders.
- Develop and deliver quality training: Design and deliver training programs to BPO employees on quality standards, methodologies, and best practices.
- Monitor and analyze customer feedback: Gather and analyze customer feedback to identify areas for improvement in service delivery and customer satisfaction.
- Collaborate with cross-functional teams: Work closely with other departments (e.g., Operations, Technology, Human Resources) to ensure seamless integration of quality initiatives across the organization.
- Stay abreast of industry best practices: Stay informed about the latest industry trends, technologies, and best practices in quality management.
Qualifications:
- Bachelor’s degree .
- Six Sigma Black Belt certification is mandatory.
- Minimum of 10 years of experience in a Quality Assurance or related role within a BPO environment.
- Proven experience in implementing and managing quality management systems and teams
- Strong analytical and problem-solving skills with the ability to analyze data and identify root causes of issues.
- Excellent communication and interpersonal skills with the ability to effectively communicate with all levels of the organization.
- Strong project management and organizational skills with the ability to manage multiple projects simultaneously. 1
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with quality management software (e.g., Minitab, JIRA) is a plus.
Key Skills:
- Six Sigma methodologies (DMAIC, DFSS)
- Quality Assurance principles
- Root Cause Analysis
- Data Analysis and Reporting
- Process Improvement
- Customer Satisfaction
- Communication and Interpersonal Skills
- Project Management
- Problem-Solving
- Leadership
Job Environment:
ull-time position working from the office
- Permanent Night shifts (US shift timings)
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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