Provide support and collaborate with software developers to enhance and improve IoT services in Vodafone's portfolio for enterprise customers.
Ensure the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process.
Operate and ensure a high availability of services, regularly develop automation scripts and constantly seek to optimize existing working methods.
Implement changes and maintenance, work on the software solutions used by the client, write implementation documents and changes to the current configuration / code and implement according to existing procedures.
With these activities you will have a great impact on our business:
Contribute to planning, evaluation, and execution of production migrations and software/network changes, including feasibility assessments and cost estimates.
Maintain and update CI/CD pipelines and source code, using version control systems to streamline deployments and improve migration processes.
Develop and enhance automation scripts for daily health checks, performance monitoring, and platform improvements, while identifying new automation opportunities.
Handle incidents, problems, and service requests (including workarounds), and provide 2nd/3rd level support for network applications, including on-call availability.
Participate in defining SLAs/KPIs, reviewing pre-release features, and contributing to team knowledge through training, documentation, and peer support.
Modify software for better performance and customer experience, conduct impact analyses, and maintain strong relationships with internal/external partners to ensure SLA compliance and service quality.
With these skills you are a great candidate:
Good understanding of ITIL, DevOps principles and Agile methodology
Good operational knowledge, able to debug and troubleshoot application issues on Linux servers
A minimum of 1-year technical experience working with: cloud-based infrastructure on AWS and deployment methods using CI/CD (Jenkins), version control (Git)