Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary
Xylem is seeking a Field Service Technician to perform hands-on service, maintenance, and repair of equipment and systems at customer sites. This role involves installing and troubleshooting mechanical, electrical, and diesel-powered equipment while ensuring safe and efficient operations. The Field Service Technician will travel to various customer locations, deliver exceptional service, and act as a technical resource and brand representative for Xylem. The ideal candidate is safety-focused, mechanically inclined, and enjoys problem-solving in dynamic field environments. Ideal candidates may have experience in HVAC, electrical work, plumbing, diesel or mechanical systems
Key Responsibilities
- Safely operate company vehicles to transport equipment and materials
- Execute field service activities including equipment installation, maintenance, and troubleshooting
- Proactively identify and resolve equipment safety or performance issues
- Ensure both company- and customer-owned equipment are operated safely and effectively
- Foster a safe working environment and contribute to a strong safety culture
- Communicate effectively with customers, representing Xylem with professionalism
- Maintain and safeguard company tools, vehicles, and assets
- Work independently or as part of a team to meet service goals
Requirements
- High School diploma or equivalent
- 2–5 years of relevant technical experience, including in industrial or commercial process water systems
- Clean driving record and ability to obtain a DOT Medical Card
- Ability to obtain all required customer site clearances (TWIC, DISA, etc.)
- Willingness to travel up to 20%
Preferred Skills
- Experience with mechanical, electrical or diesel
- Proficiency with Microsoft Office and smart devices
- Excellent customer service and communication skills
- Strong critical thinking and troubleshooting abilities
- Ability to synthesize technical information and communicate it clearly
- Capable of working without direct supervision in a dynamic environment
Compensation & Benefits
At Xylem, we offer a competitive compensation package, including:
- Medical, Dental, and Vision insurance plans
- 401(k) with company match
- Paid time off and paid parental leave
- Tuition reimbursement
- Opportunities for career advancement and professional development
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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