Quinnipiac University

Job Title:Technology Support Assistant

Department:Information Services

Student Employment Type:Federal Work Study

Responsibilities:

• Deliver technical service and support to customers in person and over the phone
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Follow standard processes and procedures
• Research required information using available resources (internal Knowledge Base, manufactures websites, etc.)
• Accurately process and record all transactions using issue tracking software
• Ensure public printers have adequate supply levels and report issues where appropriate
• Performing diagnosis of issues, followed by guided solutions
• Verifying proper hardware and software set up
• Respond to Classroom Support Requests
• Support Audio/Visual Requests on campus
• Report to assigned post outside of Tech Center if necessary

Qualifications:

• Be energetic and have a positive, professional attitude and appearance
• Be reliable, punctual, and dependable
• Be customer service oriented
• Be able to communicate technical solutions clearly
• Possess proper phone etiquette
• Be able to listen effectively
• Be willing to learn new and emerging technologies
• Have some knowledge of commonly used software applications and operating systems (Microsoft Office, Adobe products, web browsers, and all Windows and Mac operating systems)
• Have some knowledge of popular mobile platforms (iOS, Android, and Windows)
• Have some knowledge of computer hardware and peripherals (mouse, keyboard, printers, monitors hard drives, memory, etc.)
• Be able to follow detailed instructions
• Patience

Hours of Position:

• 5 to 15 hours per week

Required Documents for Application:

• Application
• Resume

Instructions to Applicants:Click Apply at the top of the page. Complete the required application.