Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Manage registrations for patients for various hospital services; meet patient access scorecard standards by registering patients in less than 10 minutes and maintaining a wait time of less than 10 minutes, when applicable
Interview and accurately collect patient information and demographics for various hospital services; meet patient access scorecard standards by meeting accuracy rate as defined in annual goals and ensuring accuracy in medical record selection
Use knowledge to verify, review, and coordinates benefits on behalf of patients; meet Patient Access Scorecard expectations for insurance verification rate
Manage payments at point-of-service, conduct cash receipting, and post payments; point-of-service collection expectations are on the patient access scorecard
Assist patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors
Manage accounts in order to meet Patient Access Scorecard standards of productivity
In addition to daily account authorization reviews, identify high risk admissions/registrations, obtain, and complete necessary authorizations and notifications of admissions from patients; meet patient access scorecard standards by reducing denial rates
Assist with training of new staff as well as share departmental knowledge and provide assistive training with teammates
Manage scanning for the patient medical record as required
Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following up in order to develop and strengthen customer relationships and maintain effective interdepartmental communication; level-of-service and demonstrated patient commitment are connected to the patient access scorecard, the patient satisfaction scorecard, and patient access department policies
Comply with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), and patient access department policies and procedures
Demonstrate knowledge of ICD coding requirements and other billing rules
Promote continuous process and quality improvement processes by sharing and providing ideas and solutions to teammates and supervisors and attending staff meetings; maintain educational requirement, and participate in new learning opportunities
Demonstrate an awareness of appropriate confidentiality rules and regulations and act accordingly
Actively participate in service recovery and customer service activities to ensure a superior customer contact
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Supervisory Responsibilities
Reports to: Lead Registrar / Director
Supervises: None
Responsibilities: Not applicable
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: High school diploma or equivalent
Preferred Education: Associate degree in Health Care field
Experience: 3+ years in hospital, Emergency Room, or medical office registration with an extensive working knowledge of medical terminology
Certificates, Licenses, Registrations
Certification as Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic is preferred
BLS required within 30 days of hire date
High School or better.
Work experience in a hospital, Emergency Room, or medical office registration with an extensive working knowledge of medical terminology
Basic Life Saving
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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