Panasonic

Overview

As the Customer Success Manager (CSM), you will be tasked with training, developing, and supervising the inside sales Field Sales Support and Client Success staff covering our customers and sales team throughout the US. Your knowledge of the products and services offered will be used to assist your team members on the acquisition of new customers.

Responsibilities

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Watch this video to learn about Panasonic Connect and see how we connect talent to opportunity. Come join our journey!

You will direct your team in facilitating the support of the field sales teams in the sales process from initial quote to final delivery of products ensuring that all entitlements are activated. You will also implement and manage the ongoing Customer Journey communications to maintain high customer satisfaction.

Key Accountabilities:

• Training and coaching of Field Support Specialists and Customer Success Specialists
• Provide product knowledge, structured processes, and call feedback
• Maintain up-to-date knowledge of technical processes and product understanding
• CRM Management - Updating opportunity sales stages, revenue amounts, bills of material and close dates
• Implement quantifiable metrics to measure and communicate daily performance to the team
• Managing the line of communication between the end users and our sales teams focusing on the Customer Journey process to make sure entitlements are activated and providing feedback to the field sales teams on issues and add on opportunities.
• Continue to work with your own team to assist the sales team in growing sales and increasing alignment between the mobility sales organization and main office resources.

The CSM will report to the Director, Business Operations. The role will be responsible for approximately 10-15 direct reports.

Qualifications

Education & Experience:

• 5 to 7 years of inside sales experience is required
• Bachelor’s degree in Business or related field preferred
• Previous management experience is a plus
• Outside sales experience is a plus
• Knowledge of the electronic security system industry is a plus
• Experience with a CRM in a sales environment is a must
• Experience with the Microsoft Office suite is a plus

Problem Solving:

• Experience in managing customer problems and seeing the problem through to resolution
• Experience in managing internal conflict between employees
• Ability to carry the company vision and strategy and incorporate said strategy into daily activities and actions

Communications:

• Must possess exceptional verbal skills and be able to use these skills for effective communication with employees, customers and senior management
• Must possess strong written skills and be able to communicate effectively in an electronic format

Other Requirements:

• Work environment is office business casual, no physical requirements, 5% travel

What We Offer:

• High Performance Culture
• A focus on Diversity, Equity and Inclusion
• Teamwork and Collaboration
• Rewards and Recognition
• Learning & Development Opportunities Across Multiple Business Units
• Competitive compensation packages
• Hybrid work model
• Comprehensive benefits
• Paid Parental Care Leave
• Educational Assistance
• Volunteer time off
• Total Well Being Program
• Employee Referral Program

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

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The salary range below is just one component of Panasonic Connect's total package. Actual compensation varies depending on the individual’s knowledge, skills, and experience. This role may be eligible for discretionary bonuses and incentives.

Salary Range

$100,000 - $120,000 Plus Bonus