Sephora

Job ID: 268457

Location Name: CA-FSC SF Off (0174)

Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)

Job Type: Full Time

Position Type: Regular

Job Function: Digital/E-Commerce

Remote Eligible: Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

This is a hybrid, San Francisco based position with in office days currently scheduled on Tuesday and Wednesday. Additional in office days may be necessary as business needs require.

We take joy in dreaming up, building and launching innovative digital experiences to delight our clients and make shopping Sephora from anywhere fun and effortless. We imagine what digital will look like tomorrow and beyond, and craft experiences and new ways to explore Sephora that will power the future of shopping. Through bold vision, wide-reaching collaboration, a mindset of agility and iteration, and with a focus on thoughtful go-market strategies and planful, seamless execution, we incubate and drive new initiatives that delight our clients and secure Sephora’s position as the #1 prestige beauty retailer. We’re always looking to connect with passionate, fearless teammates, and would love your resume submission for consideration.

Job Summary

The Distributed Commerce Strategy & Operations Manager will play a crucial role in identifying, evaluating, and executing new commerce opportunities in emerging digital channels beyond Sephora.com. This role will support the Director in shaping Sephora's strategy and presence in areas such as AI-driven shopping, augmented reality, in-game shopping, social commerce, and other emergent shopping/shopping adjacent platforms. The Manager will be responsible for conducting market research, analyzing trends, developing business cases, and collaborating with cross-functional teams to launch and scale new initiatives.

Duties and Responsibilities:

Market Research & Trend Analysis

• Conduct in-depth research on emerging digital commerce channels, including AI-powered shopping assistants, social commerce platforms and other relevant spaces.
• Monitor and analyze competitor activity, consumer behavior, and technological advancements in these areas.
• Identify key trends and insights to inform Sephora's distributed commerce strategy.

Opportunity Evaluation & Business Case Development

• Evaluate potential distributed commerce opportunities based on market research, strategic alignment, and potential ROI.
• Develop detailed business cases, including market sizing, revenue projections, cost estimates, and risk assessments.
• Present findings and recommendations to the Director and other stakeholders.
• Translate Director’s vision into actionable roadmap.

Project Management & Execution:

• Support the Director in managing and executing distributed commerce initiatives, from initial concept to launch and ongoing optimization.
• Collaborate with cross-functional teams (e.g., marketing, tech, creative) to ensure seamless execution.
• Develop project plans, timelines, and budgets.
• Monitor project progress and identify/resolve any issues.

Partnership Management

• Assist in identifying and evaluating potential partners in the distributed commerce space.
• Support the Director in managing relationships with key partners.
• Coordinate internal resources to ensure successful partner integrations.

Reporting & Communication

• Develop regular reports on key performance indicators (KPIs) for distributed commerce initiatives.
• Communicate project status, insights, and recommendations to stakeholders.
• Prepare presentations and other materials to support the Director's communication efforts.

Qualifications:

• 3-5 years of experience in eCommerce, Digital, Consumer tech, Management consultant, or Strategy
• Proven track record of translating consumer and industry trends into strategic opportunities and executing those strategies. This includes experience in defining opportunity areas, developing cohesive strategies, and coordinating efforts across functional areas to bring the vision to fruition
• Strong understanding of emerging digital commerce channels and trends.
• Experience conducting market research and developing business cases.
• Fluency in understanding technical integrations and translating requirements to both technical and non-technical audiences.
• Project management experience, with a proven ability to manage complex projects and meet deadlines.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Demonstrated understanding of how AI tools can be applied to everyday tasks and workflows, such as:
  • AI-powered search and information retrieval.
  • AI-driven personalization and recommendation engines.
  • AI-powered communication tools (e.g., chatbots, virtual assistants).
  • AI-based productivity tools.
• Familiarity with AI concepts and terminology (e.g., machine learning, natural language processing) and an ability to identify potential applications of AI to augment our channels, improve business processes and customer experiences.

Working Conditions:

• Ability to communicate information and ideas so others will understand
• Ability to work in a hybrid (in office + remote) environment and in a quiet, uninterrupted, dedicated space
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to work flexible hours including early mornings, nights or weekends as business needs dictate
• Ability to engage in limited travel as needed (less than 10%)

The annual base salary range for this position is $114,750.00 - $128,250.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.